Really very poor customer service , give it a try if you don't trust me ! , as well as they give you a very poor chat widget , where you may not even customize it & at the same time just have limited access, while talking about the yearly plan they ask you to give you the same upgraded plan for USD 10,000, I would hire a developer rather and create this SaaS for this much fee for a year ! coming back to the communication numerous mails were shared but no clear communication was provided by the team nor the founder infact they stopped replying. Sorry Summit never wanted to write such a review , i was initially very much impressed , but the service was poor , i waited at least for 10days .