Guto74375Q: The multilingual resource, does it also work in human-to-human conversation?
Do you have an example?
Usama_Botsify
May 15, 2024A: For the human to human conversation you will have ability to Google Translate every message right in the chat window to get an idea of the conversation if customers are talking in language which you/agents don't understand.
I hope it answers your question.
For the human to human conversation you will have ability to Google Translate every message right in the chat window to get an idea of the conversation if customers are talking in language which you/agents don't understand.
I hope it answers your question.
As I understand it, in the chat between humans, the resource translates only the reading for the agent.
The agent will have to translate all the answers manually for the client, is that it?
@Guto
Yes, this is correct, Agent will have to manually translate the answers when talking with a person with another language.
Thanks for brining it up for the other Sumo-lings.