luciano41Q: Why does Support Ghost you?
I am not sure, but support has ghosted me, and I want clear direction before I'm forced to ask for a refund and then everyone loses. I purchased this tool less than 30 days ago and set up my account with my work email. I am no longer with the company and no longer have access to my Google Login Credentials to log in to Branalyzer. I am still within the 60-day refund, but I dont want a refund. Is it possible to switch my email login to the same email I have with Appsumo, my personal email? Otherwise, I have to cancel, and support is no longer returning my emails. I hope this isnt a reflection of how support works.
Branalyzer
May 10, 2026A: Hello,
Could you please let us know which email address you used to contact support? We have not found any messages related to this issue so far.
Of course, you are fully entitled to request a refund if needed, but we would be happy to help you resolve the issue and update your login email address if possible.
Please send us the details and we will review your case as soon as possible.
Best regards,
Branalyzer Support