Needless to say: the idea that inspired this tool is great.
However, the tool is still quirky in numerous places. It does work as advertised but along the way of setting up the campaign, collecting and displaying testimonials I hit so many rough spots that it became really annoying to work with it. It feels that the tool is still a prototype, not a finished product. Moreover, I would not risk sending links to customers to annoy them.
Some of the issues I've bumped into:
- the onboarding tour locked my browser a few times, no other tutorials available;
- the Help pages are contextual so they show only one topic/subtopic, no way to navigate away;
- text panel in Landing Screen editor does not work in Firefox. Why?...
- In the Camera set up configuration text layers with talking points are visible only partially during the recording, the rest is beyond the frame;
- In a brand new campaign I could not provide text layers going beyond 15 sec. In the campaign I created from a template, the text layers went up to 30 sec;
- Actually these 15 sec in my campaign and 30 sec in the template-based campaign are hard stops for video recording, users couldn't record anything longer.
There were few other annoying spots I hit while operating the tool but I believe I made my point clear enough already.
I call these things annoying because they are totally unexpected and one has to deal with them on the spot by adapting and tweaking.
Sorry, it's to raw of a product. But it works, so -- 3 tacos

-