I run unusual automations (usually a mix of 3-5 apps) in order to get the job done, as data comes in all kinds of forms and I use data for all kinds of purposes. There was an issue with their server which caused one of the bots not to update as it should (find changes in websites), but they sent an email out stating that it was fixed, by that time I had lost hope and refunded. I then purchased it again after trying other tools (including cheatlayer) not accomplishing what I needed. I am also hopeful that the limits will increase from 20k for full-stackers because as a data person, you know that's not nearly enough to make any significant progress. But I use it for what it is good for, and use the larger unlimited apps for the heavy data jobs. I use this app because it can get through login pages on secure websites, collect the data and run smoothly. There are still some issues I believe with retrieving hidden html, there should be folders made to store the bots in case we run 100+ bots they would be hard to find via the google sheets plugin, it does not fetch certain tables properly (if the tables contain an html link within the text) (I have to download the entire html and parse it myself), and I would like to see the ability to post text to websites, and download files. For the price, and it's current functionalities, it is an ok deal, but expect a few bugs if you expect to use this on different environments. It's not an end-all solution, but it will help as much as you spent for it (good value as of now). I hope they keep working on this tool and improving as it has great potential.