I'm a skeptical consumer - the type who assumes functionality is overhyped and that many positive reviews are inflated. After several days of research, I still had some doubts, but ultimately decided to purchase a Tier 3 membership.

Two months in, my perspective has completely changed. Hats off to the entire BrowserAct team for repeatedly going above and beyond - both in terms of the core product and the quality of support. It’s rare to see a tool whose functionality is expanding at such a rapid pace while the team still takes the time to engage directly with its user community and address individual needs.

About a month after my purchase, one of the websites I relied on significantly upgraded its anti-bot and anti-scraping protections. As a result, a large portion of my scraping workflows suddenly began failing.

I flagged the issue in the company Discord and, within the hour, received a personal message from Maggie confirming it had been noted and that the team would investigate. Over the next few days, the team analyzed the problem, developed a solution, tested it extensively, and rolled it out - fully resolving the issue. Throughout the process, I received regular updates at each step.

I honestly can’t recall another customer experience that was this responsive, personalized, and effective. It speaks volumes about how seriously the team takes both the product and its user community.

I’ve since upgraded to Tier 5 and now use BrowserAct daily. In my opinion, it’s one of the highest-quality and best-value products AppSumo has offered in quite some time.

Keep up the great work, BrowserAct team - and thank you, Maggie.