Verified purchaser
BrowserAct is a promising product but...
Hello,
I must say that BrowserAct is a promising product, and I like it. I will extend its review in the near future.
This is a must-have if you want to deal with captchas and extract data from websites easily.
The platform is in the active process of improvements and most of the time gives good results. Sadly, the outputs are not always as expected. I assume that this is because AI does not always provide the same answer, although the same prompt is in use. Sometimes the output format differs, and other times the answer is completely useless. But I assume this will be improved over time.
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Regarding the Dealify situation descrived here: https://appsumo.com/s/1yu3icd/ , I purchased RemoteSpace Tier 3, and my experience was a different one:
1. I received an email offering me a refund or a migration to BrowserAct.
2. I requested support in BrowserAct's and RemoteSpace's Discord servers regarding this situation in order to know the conditions of the migration.
The terms I was offered were the following:
"For the regular tiers, the credits are monthly cumulative:
Tier 1 = 10,000 credits/month
Tier 2 = 20,000 credits/month
Tier 3 = 30,000 credits/month"
3. I accepted the migration and provided the email address of my BrowserAct account. The issue is that the migration was never processed; my BrowserAct account remained as a free one until I upgraded it thanks to this AppSumo promotion.
I must say that I received an additional email after the one offering me the BrowserAct migration or refund. That email told me that "RemoteSpace will not be processing direct refunds for purchases made through Dealify. Your compensation options, if any, will be handled according to Dealify's established policies." I must say that the Discord conversation was after I received this email, so I thought that I would receive the promised BrowserAct migration.
As I did not get the BrowserAct T3 migration nor the refund, I contacted them at the beginning of October, a few days ago, regarding this situation. I was told that I must request a refund through Dealify and that RemoteSpace does not promise refunds or migrations.
Summarizing, I got a 50% refund in credits through Dealify because the requested migration to BrowserAct was never processed and will never be processed for Dealify customers.
As you can see, Claire_BrowserAct, my experience is not the one you are describing. I understand that all of this may have been due to a misunderstanding and that some of the support staff may have gotten confused because of the complexity of the situation. I really wanted the migration to BrowserAct because I am an active user of it and it is a promising product, but I finally was forced to choose a 50% refund in credits that maybe I will never use. Hope you could address these issues better in the future. Thanks.
Claire_BrowserAct
Oct 23, 2025Thank you for taking the time to share both your product feedback and your RemoteSpace migration experience. We genuinely appreciate your balanced perspective.
Regarding BrowserAct's Performance:
You've identified a key challenge—output consistency is a common limitation across all AI Agent technologies right now. This isn't unique to BrowserAct; it's an industry-wide challenge with LLM-based automation.
Our Recommendation:
For production use cases requiring consistent, reliable results, we strongly recommend using Workflows instead of Agents. Workflows provide:
✅ Predictable, repeatable outputs with defined logic
✅ Structured data extraction without AI variability
✅ Full control over the extraction process
Our team is actively working on breakthrough solutions to improve Agent consistency, but for now, Workflows will give you the reliability you need. We're happy to help you convert any Agent tasks to Workflow format—just reach out on Discord!
Regarding Your RemoteSpace Migration:
I want to clarify an important aspect of our compensation policy and address your specific situation.
Critical Clarification:
Our RemoteSpace compensation was structured as either refund OR migration—not both. These were mutually exclusive options:
- Option A: Full refund through the platform
- Option B: Migration to BrowserAct with equivalent credits
Once you received a 50% refund through Dealify, the migration option was no longer available. This is standard practice to prevent double compensation.
Regarding the Credit Structure:
The credits you were quoted ("Tier 3 = 30,000 credits/month") were from our pre-AppSumo compensation version—a completely different plan structure created specifically for RemoteSpace users before we launched on AppSumo.
This was NOT the same as:
- AppSumo Tier 3 (90,000 credits/month)
- Our current public pricing structure
Timeline Context:
- RemoteSpace shutdown: August 31, 2025
- Discord conversation: Early August (pre-AppSumo pricing)
- AppSumo launch: Mid-October 2025 (new pricing structure)
The compensation plan offered in August was based on our pre-launch pricing model. When AppSumo launched with different tier structures, this created understandable confusion.
What May Have Gone Wrong:
I'm not certain which team member sent you the migration email or handled your Discord conversation, but there seems to have been a communication breakdown. Since you ultimately received a partial refund through Dealify, the migration path was closed according to our "either/or" policy.
However, I understand this left you in an unsatisfactory position—you received only 50% refund in Dealify credits and no BrowserAct migration.
Let's Resolve This Directly:
Given the complexity of your situation and the apparent miscommunication, please contact our founder directly:
📧 henk@browseract.com
Henk can review your complete case history and determine the fairest resolution. This deserves leadership attention to ensure we handle it properly.
Key Takeaways for the Community:
1. RemoteSpace compensation: Refund OR migration (not both)
2. Pre-AppSumo credits ≠ AppSumo pricing: Two separate structures
3. Agent consistency: Industry-wide challenge; use Workflows for reliability
4. Complex cases: Contact founder directly for resolution
Moving Forward:
We appreciate your continued support of BrowserAct despite this experience. Your willingness to upgrade on AppSumo shows real faith in the product.
For your immediate needs:
- Product support: Join Discord (https://discord.com/invite/UpnCKd7GaU)
- Migration issue resolution: Email henk@browseract.com directly
We're committed to making this right and ensuring you have a great experience with BrowserAct.
Claire & the BrowserAct Team