Support is atrocious, sent an email last night, still no answer, tier 2 account just went disabled by itself
I entered the platform today hoping to do some work for a client when i found out my ltd tier 2 account became a free account by itself. Sent a support ticket through an almost non existent channel (thanks to an useless bot barrier) and still no answer. Not even a "we´re looking to see what is wrong" email
Wow
UPDATE nov18th: The support team supposedly responded to my review saying they never received my ticket. I sent in another email which after a week STILL HAS NOT BEEN RESPONDED. This is a joke to them it seems. So called support, i have sent more than 10 emails in total. Find them if its real that you care which i know you DONT
tech_geekk
Nov 12, 2024Hi there,
We didn’t receive an email from you—could you double-check that you used the correct address: support@btrendy.co?
If you have an active AppSumo code, your profile should automatically reflect the correct tier since it’s directly synced with AppSumo via API.
A common issue we see is when users create a trial account before purchasing the AppSumo deal and then activate the deal on a different account.
If that might be the case, or if you’d like us to check, we’re happy to take a look and help get you up and running smoothly!
Best regards,