Q: A company I'm working with bought this (Tier 3) on my recommendation.
In the dashboard, it says:
Record Visitors' Sessions
If enabled, Bugpilot also records sessions for anonymous visitors. If disabled, only logged in user sessions will be recorded.
It is set to 'Disabled', with 'Enabled' grayed out with 'Enterprise' listed next to it.
This feature was included and retroactively removed after purchase. Is this permanent?
Another core feature that was retroactively removed after purchase is site-wide coverage, now it has been limited to 3 pages. Also, is this permanent?
There is no indication in the listing that recording bugs is exclusively for signed in users or limited to 3 pages. There is also no indication of both of these points on your features lists on your site.
Anyway, I hope you can answer my questions. Are these new changes permanent? For both cases? If so or this question goes unanswered I'll reluctantly be forced to recommend them to refund.
Thank you.