Verified purchaser
Add_ons overpriced!
I recently signed up and tested the tool with 12 clients. Overall, the core features function. An aspect I dont like however, is the costs to access ai reviews, cname, api etc it very high feels like a way to suck out as much $ out from its users which Isnt a good look, hard to trust a tool with these tactics. They should have just integrated these in the tiers bundled in higher tiers.
Nabil_BugSmash
Edited Jun 13, 2026Hi! Thanks for the feedback. The part that stings a little is the trust bit, because that's genuinely the last thing I want anyone feeling about BugSmash or us. So let me show you how we've actually been running this -
Since the AppSumo deal closed, we've shipped a ton and handed almost all of it to every tier for free. Not as upsells or add-ons.
- Email Template Reviews: free to all tiers
- PPT Reviews: free to all tiers
- 3D Model support: free to all tiers
- Custom welcome notes, due dates and reminders: free to all tiers
- n8n and Make integrations: free to all tiers with integration access
- AI credit cost: cut by 50%
- Plus many smaller improvements across the system
Here's the complete changelog if you'd like to see: https://bugsmash.featurebase.app/changelog
On the three things behind these specific add-ons: full white-label with CNAME + SMTP, API access, and Custom AI Reviewers: these really aren't just "features" so much as agency infrastructure. They let you build a completely branded workflow where BugSmash's name appears nowhere. We put them in the Agency plan because of the value they carry. but we deliberately kept a one-time lifetime option so no LTD user is ever forced into a subscription to get them. Given that it's one-time and fully white-label, we think the pricing sits in a fair range, though I understand it won't feel that way for everyone.
If you'd like to talk through the add-on, drop me a DM anywhere. We're super active and happy to help. 🙌🏼