Verified purchaser
Best review tool for a plethora of tools I’ve used
I don’t write reviews very often, though I know I probably should. I generally reserve it for either the very bad or the very good.
This software falls in the latter category.
I bought this months ago and didn’t have the opportunity to use it until this past week where I sprung it on my artistic director and marketing director without warning. Despite being in their mid-to-late 70s, they grasped the tool near-instantly. This was specifically used as a review tool for our website.
Something important to note: my marketing director only uses her computer for reviewing, and my artistic director only uses his phone.
BugSmash worked fantastically on both platforms.
Seriously, this is the best review tool I’ve used in that it can handle not just web pages or PDFs, etc., but a plethora of things. I honestly wish I’d used it when it was still available and found how useful it is—I definitely would have upgraded! 😅
Key aspects of the tool that I loved the most:
* Comments are easy to leave.
* Replies to comments are both easy to leave AND are sent to the person being replied to via email so they know a response/reply was made.
* The file upload feature was invaluable! Rather than getting multiple emails of random images with them attempting to explain where each image should go, they were able to select an image or place on the screen and upload the file right there. Easy peasy, lemon squeezy (as they say)!
* The markup options that include arrows and not just boxes/circles was a welcome addition.
* For a website, being able to view all three viewport options and switch between them was a nice addition. It’s not perfect, of course, because every device is different, but was definitely a great help.
The only complaint I had was actually most likely a user error—my artistic director (who only uses his phone) left several blank comments where I assume he “fat-fingered” the screen but the comment somehow saved. Not a big deal by any stretch, just interrupted the flow a little.
Overall, this is my new favorite tool and I see so many applications for it in the future. Thank you BugSmash! Your 🌮🌮🌮🌮🌮 are well-deserved, and I shall add in all the fixin’s, because tacos need guacamole, pico de gallo, cheese, and a dollop of sour cream to be complete. 😉
Nabil_BugSmash
Aug 4, 2026WOOWW!!! This is one of the best reviews and it means so much to us. Thanks a lot for sharing how you have been using the system with your Marketing director & Artistic director.
We ourselves tried a lot of tools in the past, and being from a product background myself, I always wondered: why is such a simple thing made so complicated?
And hence, the one and only principle we abide by while building features and new workflows is: "Reduce Friction."
Reducing friction to share feedback — Be where users work: mobile, desktop, browser extensions, and more.
Reducing friction to collect feedback — Cover as many file types and assets as possible, while making it easy for people across all age groups to share feedback without needing a manual.
(We'll definitely check how we can improvise the experience on mobile to avoid fat-fingered empty comments 💯)
Thank you once again so much and we are delighted to have you onboard with us ✨😊