KnowledgeHubMedia.comQ: How are credits used/counted against web traffic?
Hi -
Hope all is well today. This sounds like a very interesting platform, and I am potentially going to pull the trigger on this one.
My question about the initial 1500 credits, though... 1,500 visitors isn't a significant number (in terms of web traffic), and so I'm wondering how/when the credits are counted?
Is it just that the first 1,500 unique visitors are automatically logged and counted against the available credits?
Or is there some way of picking and choosing which visitors we want to "unlock" the full data/information on?
I just don't want to be in a situation where we get 1500 random visitors, the credits are automatically used up, and we get very little new information (if any) based on those first 1500.
So, in other words, do we get to pick and choose the visitors that we want to see all datapoints for?
Thanks,
Paul
Dan_acmeStudio
Apr 20, 2026A: Hi Paul!
Can see the confusion there, each credit is for a successfully identified visitor. While we attempt to identify everyone that visits your site, credits are only deducted when we are able to resolve a visitors details. In addition, repeat visitors do not deduct credits either so it is only for unique resolved visitors.
Hope this helps!
Dan
I would like to know this too.
Verified purchaser
Hey Bruce, hope the above answers your question!
Okay - thanks for the quick resposne!
So, the credits are (automatically) used on the first 1500 unique visitors that can be identified, I assume?
Or in other words: We don't have any way of selecting the visitors that we do / do not want additional data on? It just runs until 1500 are collected, and then more credits are needed?
Thanks again,
Paul
Verified purchaser
No worries!
Yes that's correct as, in order to know who the visitor is for hypothetically excluding them, we would need to identify them in the first place.
Thanks,
Dan
I think what I'm saying is: Some platforms will show you "all available data" (everything they have collected) with most meaningful data blurred out sans one field ("company name" for example). Based on that, you then decide which contacts you want to use credits on. But if I'm understanding correctly, it sounds like that functionality is not available. In any case, thanks again for the response.
Verified purchaser
yes afraid not as the identification of the individual is what the credit gets deducted against, we then display all information we can surface on that individual when they have been identified.