This is an excerpt from my full review at Bellybutton.blog -

1. The interface and nomenclature are confusing and counter-intuitive. There is very little in the way of helpful interface design or tool tips to guide the way, and most confusing for me, the button for the Bubble admin link is labeled “Burst UGC link.” According to their help files, which are available via a floating element in the lower-left corner of the site, a Bubble is burst when its time has expired. Since I had spent all that time setting up a Bubble, I was loathe to click a link that might undo my work.
2. Customization is non-existent. For example, I’d like to be able to add a message to our concertgoers on why we’re asking for their name and email (to credit their submissions, not to market to them) but there’s no option to do so. I’d also like to thank them after their submission, and perhaps direct them to a landing page, but again, no option.
3. The process doesn’t seem very well thought out. For example, I had to pay extra to send two texts, one with the submission link and one with the link to view, when a better process might have been for Burst to show a thank you page after submission with a link to view the Bubble, or to just take them into the Bubble. Instead, the users are shown a blank submission screen again with absolutely no feedback on whether their submission was even received.
4. Search feature is inoperable. I queried the search separately by both bubble and media, and none of the options worked. At all.
5. The dashboard option to “approval all media” doesn’t work; in fact, the interface consistently showed I had no media awaiting approval when in fact, I did. I only discovered this by actually going into the Bubble, where I was able to approve Pending photos.
6. Site is not optimized for mobile. In fact, it is so difficult to use in the field, I just gave up and waited until I was at home in front of a laptop. When setting up our event Bubble, I chose for submissions to require approval before they could be shown (nice feature), thinking that I could approve them real time using the mobile site. I’m on an iPhone 14 Pro Max, and even with all that extra screen real estate, I was unable to navigate the page in either landscape mode or portrait, in either Safari or Chrome. This seems to be a HUGE oversight on Burst’s part since UGC is, by nature, generated in the field with mobile phones.
7. From what I can tell, AppSumo plans only get two bubbles at a time. Again, the site is very confusing so I may be wrong on this.
8. Downloading the submitted content is also pretty counterintuitive, and downright confusing. We had 40 images submitted and the results are displayed 15 images at a time, so 3 pages worth. There is no option to Select All UNTIL you check one of images; you don’t see the check until you hover your mouse over the image. ( I had to access the help files to figure this one out. )