Can my team reply to customer chats directly inside Slack (two\u002Dway), or is it only notifications/alerts?

Slack replies | BurstyAI

BurstyAI

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Oct 3, 2025

Q: Slack replies

Can my team reply to customer chats directly inside Slack (two-way), or is it only notifications/alerts?

Richard_GoBrunchPLUS

Verified purchaser

Founder Team

BurstyAI

Oct 3, 2025

A: Yes, it support human mode directly, you just need to simply open the link from the notification Slack message, then you can join into the chat by human mode.

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