I continue to have many problems. I bought Tier4 but after creating my first button for one of my websites, the button never appears. The problem is very surprising because other scripts, for example a script that shows a chat button, display perfectly. I have opened a ticket, but there is no response. I have also reviewed the entire help page, but there is nothing related to my case. What else can I try or what could be the reason for this big problem?

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Jasper_Buttonizer · Answer

Hey Fransisco,\u000a\u000aThanks for your question! I\u0027ve replied to your ticket. \u000a\u000aIt appeared that the button was working on your site, but a page rule was set to \u0027hide when triggered\u0027. Since the page rule was always triggered (it had not rules), the button\u002Dgroup was always hidden. It is now showing on the site after removing the page rule.\u000a\u000a\u003E I have opened a ticket, but there is no response\u000a\u000aSorry about that! We\u0027re small team and unfortunately don\u0027t work all days. But I can ensure we do our best to reply as fast as possible :)\u000a\u000aLet me know if you have any further questions!\u000a\u000aCheers,\u000aJasper

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