Q: It appears from the appsumo page that chat is included, however in the backend it is showing plans of $20, $40, or $80 a month.
Does anyone know if this is extra or included?
Thanks
Pavel_Callbacktracker
May 15, 2024A: Chris-Baird,
Yes, it's possible - please ask support@callbacktracker.com and our team will enable this for you.
Chris-Baird,
Live chat agents included along with callback agents. See the price description above and here is the breakdown for chat agents:
1-code - 2 Live chat agents
2-codes - 3 Live chat agents
3-codes - 5 Live chat agents
4-codes - 10 Live chat agents
5-codes - 15 Live chat agents
Chris-BairdPLUSThank you .
I realized that after the fact. Thanks for your kind response.
Quick Question - does someone then have to be on a desktop computer to be able to be notified when a chat is requested?
Thanks
You will get an email notification with a URL to the chat if you or your agents away from the computer.
Chris-BairdPLUSWhen the app is available would agents then get a notification?
Is it possible to get a text?