7629733466ca427b9006c25f4f0d36d9Q: Thanks for a great deal.
We use Callpage and we love it for it's reliability. We are considering switching as your product allows WhatsApp, SMS, Email and LiveChat - all in one. Great. As we don't want CallPage and WhatsApp and LiveChat widgets popping up seperately.
1- If someone uses WhatsApp / LiveChat / Email - to connect with us, will this count towards monthly limit of minutes ?
2- Will customers get a TEXT message after they complete the call with us, or if we miss their requested call ? (CallPage does have this feature)
3- Do we have an easy option to initiate a call ? Let's say, if we missed a call or we asked the customer that we 'll get back
4- What integrations are available? I looked at Appsumo and at your website, didn't find this info.
5- Let's say if I stack to get 1200 minutes per month, but I've only 2 agents, will all of these 1200 minutes be available between these 2 agent ?
6- Will I be able to trigger SMS from Callback Tracker ? Let's say I've 10 customers who are joining a paid workshop on Thursday. Will I be able to send them text message reminding them of the workshop timing?
7- Phonewagon - I saw your response to another question but that response was too short. Can you pls share if after buying this, will I still benefit from (or need) Phonewagon or will I be able to stop using Phonewagon after switching to Callback Tracker.. Pls explain clearly in detail.
8- Do you offer a way to put a url / button on any places for the customers to trigger a call back ? Let's say I want a url on top of the website in HelloBar for customers to trigger a callback or a button on Contact Us page ?
9- Can we add a url on our Google Maps Business listing (GMB) for people to trigger a callback from there right away ?
Thanks!!
Pavel_Callbacktracker
May 15, 2024A: Hi Sumo-ling,
Great questions! Please see my answers below:
1- WhatsApp / LiveChat / Email – don’t count towards your minute's usage.
2- Yes, your customers will receive a text message (business card) with your agent’s phone number and email (you can turn this feature on/off). And yes – you will receive a text message with your customers phone # if you or your team will miss a call.
3- You can call follow up with missed calls by calling your customers from your phone when you will get a text message about missed call. Or you apply “missed” filter on Callback Dashboard and call all the customers from your business line.
4- Integrations: Zapier, Salesforce, Google Analytics, API.
5- All minutes shared between agents on the plan and websites added.
6- Bulk SMS is not included in this deal. We are finalizing this module, but it will be an additional product under the CBT umbrella.
7- Phonewagon is a great product, but it slightly different from what we do. It provides phone numbers for tracking – we don’t do that and callbacks from the browser without asking customers to provide phone numbers. In our case – our widget collects the phone number and initiates calls from the widget to the customer and to the business at the same time. Instead of a web call – Callback Tracker calls actual phone numbers on both sides. You can use our product in addition to Phonewagon.
8- Yes, it’s possible. Our widget can pop-up from your call-to-action button or link instead of our floating blue button.
9- We had several clients that utilized that setup using Zapier for Facebook Lead Ads and I think it can be done with GMB also.
Hope this helps! Cheers!