julia.hardyQ: In a review dated 10th April 2023 someone mentions an issue which to date has not had a public response.
I cannot use it because in the app it is displayed "Package Appsumo Tier 2 valid to Lifetime" and additional information about the lifetime deal subscribed."
Has this been addressed and rectified? Im interesting in purchasing, but not if this message is appearing when the app is being used.
Thank you
Arthur_Callback24.io
May 14, 2024A: Hello,
thank you for bringing this matter to our attention, and I apologize for any confusion caused by the display message within the app. We understand your concern, and I would like to assure you that we are continuously working to improve the user experience of our product.
We have discussed this issue with our team and Appsumo, as we need to present this kind of information within the product. However, we are open to considering alternative ways of displaying this information to avoid any inconvenience to our users.
Please rest assured that we will update our users, including yourself, if we decide to change the way this information is presented in our product. We appreciate your interest in Callback24 and hope to provide you with the best possible experience. If you have any further questions or concerns, please do not hesitate to reach out. We are always here to help.
Thank you for your understanding and support!
Can you tell me where this messages is displayed?
Is it on the back end or is it seen on the public side? In other words does the customer who sees the pop up see this message?
I’m ok if this is only seen on the backend as clients will not see it (I assume that is correct, please correct me if I’m wrong), but it’s a deal breaker if it’s seen on the public side.
Thank you for your response
Hello,
Thank you for your inquiry about Callback24. I'm glad to clarify this for you.
The message you mentioned is displayed only on the backend and in the mobile app, which means it is visible to you as the user of Callback24, but not to your customers who interact with the callback form on your website.