Verified purchaser
Using free trial software in a product you are selling
Upon first logging in to my Callback24 panel I was created with the following popup which blocks my ability to do anything on mobile…
“This application was built using a trial version of Syncfusion Essential Studio. To remove the license validation message permanently, a valid license key must be included. Claim your free account“
This doesn’t exactly scream professional if you ask me. I mentioned it to support but they’ve yet to bother to get back to me about it.
I’m only giving 3 tacos because I can’t do anything like setup due to the blocking popup. Also, you may wonder why I don’t just use the app to set things up and to that I say it’s hardly useful as you can’t set much up using it.
I’ll try this all on my desktop tonight but for now I’m not impressed.
Arthur_Callback24.io
May 9, 2024Hello,
First of all, I apologize for any inconvenience you might have faced while using Callback24 on your mobile device. We truly appreciate your feedback, as it helps us improve our product and provide a better user experience.
Regarding the Syncfusion Essential Studio pop-up, I want to assure you that we are not using a trial version of the software. The appearance of that pop-up was due to a technical error, and we have already taken measures to fix the issue. We apologize for any confusion this may have caused.
As for the initial configuration, we highly recommend doing it via desktop, as it provides a more comprehensive and user-friendly experience for setting up Callback24. Our support team is always here to assist you with any questions or concerns you might have during the setup process.
Once again, I apologize for the inconvenience, and I appreciate your understanding. We're continuously working to improve our platform, and your feedback is invaluable in helping us achieve that goal. If you have any further questions or need assistance, please don't hesitate to reach out to our support team.