I just set up my account and am beginning testing. I set up the following call flow.\u000a1) Greeting\u000a2) Forward (to my cell phone)\u000a3) voicemail greeting for them to leave a message within CallScaler system.\u000a\u000aI noticed when I did a test it did complete all steps as it should, but when the call was forwarded to my cell, I could not distinguish it being a CallScaler number they were calling into vs. my cell phone number. Is there something I need to set up so I know if someone not in my contacts is calling my cell number directly, or if they are calling my CallScaler number and which CallScaler number?

Question

I just set up my account and am beginning testing.  I set up the following call flow.\u000a1) Greeting\u000a2) Forward (to my cell phone)\u000a3) voicemail greeting for them to leave a message within CallScaler system.\u000a\u000aI noticed when I did a test it did complete all steps as it should, but when the call was forwarded to my cell, I could not distinguish it being a CallScaler number they were calling into vs. my cell phone number.  Is there something I need to set up so I know if someone not in my contacts is calling my cell number directly, or if they are calling my CallScaler number and which CallScaler number?

Curran35278 · Answer

There is an option in your call flow advanced settings (on the right hand side when building a call flow) to set the caller ID as the number from CallScaler. \u000a\u000aThis will help you distinguish when calls coming in are from the CallScaler system.\u000a\u000aHope that helps :)\u000a\u000aBest,\u000aCurran

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