Q: Voicemail recordings count against the minutes or no?

Curran35278
May 14, 2024A: Yeah, they do.

Verified purchaser
Hi Curran, out of curiosity. Small businesses nowadays receive leads through various digital channels such as text messages, social media platform messages, and of course the ageless phone calls. Do you have an idea of the average minutes used across consulting, professional services, medical practice, and the typical small business portfolio? I understand that there are individuals who dismiss your offer due to the 500 minutes (even on Tier 9. You offer 10 numbers, and about 2 hours of messages or answered calls a week.) I have read multiple times that the 500 minutes a month is firm, and you don't like the question by your tone. Perhaps if you shed some data with the Sumolings, it may spark interest in this offer. I don't know your target margins or customer for that matter. Expectations are off across the board. Which is fine. Not every product or owner is a fit for everyone. But if the average number of client call minutes exceeds even your highest allocation, something in the offer is off for this website clientele. If people are booking appointments via the phone 2 hours a day for 20 business days, which is still low for an inbound sales team. So, trying to understand where the hours come from and what the cost drivers are for your product. I am stacking all 9 codes, but I think the offer is off and money is being left on the table. If you are already fully funded and the cash or word of mouth that happens here is less of a concern, that's fine too. Selfishly, I am cheering for you; but when I don't see offers do well here, features and enhancements tend to come slow or not at all later. Your cost is lower than Call Rail, the company that acquired Phone Wagon. However, when other entrepreneurs want to save costs, you don't welcome their feedback or customer requests. If the value is there for you, it's good. But if Sumolings ask for a reasonable offer, you are shooting people down here left and right. Again, it's honest feedback from a person that stacked it. So, give some thought to the logic around 500 minutes and what that means for inbound sales and service calls answered. Honestly, what business only has 8 hours of sales and service calls in 30 days? This platform has merit, but the current offer is weak. But, you have an opportunity like many before you to capitalize on the audience and reach it has. Give it some thought and wish you all the best.