I had a chance to test CAYZU some months back... Fortunately, I have some usecase for my other businesses..

Here is a rundown and my conclusion:

=> UI and UX is mature
=> Has an end-user portal that is functional after testing…
=> Has an omni-channel approach - looks like it is going there…
=> Has cname! Which a lot of sumolings want….
=> Let us deduct .5 taco for not having a support chat in their homepage… but hey! They are a ticketing system… perhaps they need to add one… BUT you know what????!!! We need to add that .5 taco since the integration includes a number of chat systems… yes TAWK.TO!

CONCLUSION

One of those tools that should be in every sumolings arsenal - that has a business to manage or a freelancer who wants support to be organized… With its current features and integrations - this is a grab…. No brainer for me who has tested a lot of ticketing systems in the past... and owns a techsupport business - techsupport.ph