Having been in the hosting business for many years, I've been using helpdesk solutions for a long time. 20+ years now, as much as I hate to admit it. I absolutely detest most of them. So much so that I actually ditched them all and wrote my own solution. But when I sold my company a while back, I sold my software along with it, so now here I am looking at solutions. I have to say that I am massively impressed with Cayzu. The features are well thought out, The UI is mature and well designed. They aren't bending you over a desk for having multiple brands or agents, even with their regular monthly rates (I look at that stuff to, because I have to consider the long term strength of the company going forward...a LTD is only worth something if the company can survive) and they have integrations for a ton of of other apps. I'd like to see a few more, but I'm sure we will.

Thank you to Cayzu for this deal. I expect to get many years of use of out it and I will recommend it to others. Even at the full monthly price, it is still reasonable for what it offers.