I just wanted to let everyone know that if you are looking for a quality Helpdesk product that is simple and to the point, this is it. I use to have an owned Kayako eSupport license but they have since moved away from supporting my product and have moved into the monthly subscription model. Due to lack of updates on my downloaded product, I found myself looking for a replacement. Cayzu does exactly what I need it to do by offering a support ticket solution and knowledge base in one. Not only that, but I have to admit, I am a sucker for products made in Canada due to their super friendly support. I had one issue with my CNAME not having the SSL certificate generating properly. After opening a ticket with their support staff, they had it working in no time. Do not let this product slip through the cracks. While it may have a very simplistic look and feel, I get the sense that this product can be a workhorse when put to the challenge. Thank you Cayzu!