I have concerns based on the lowest rated reviews. I asked you to address the issues directly, but you didn't. So, I summarized the key points from your low-rated reviews above. It feels like the one-star reviews are being avoided. I hope you can take responsibility and reply to them . Ultimately, it's your choice but it would help me make a decision and I am sure others.

I too have read most reviews. And feel Steven’s question is very valid. I’m looking at tier 5 to replace thrivecart. Which I love and hate. So I’m keenly interested to hear these points commented on. Thanks.

Stevenmarch and HelloEvo, we've addressd several of the concerns here and we are responding to all questions and comments in the forum. It may be a good idea to schedule a time to demo the product to see it's a suitable fir for your business.

Hi Stevenmarch,

We truly appreciate your thoughtful approach and your interest in ChargeKeep! Transparency is important to us, so we’d love to address these concerns one by one:

1. Unresponsive Customer Support:
We acknowledge that some users have reported delays in responses. While we strive to assist every customer as quickly as possible, high demand at times has impacted response times. We’ve since expanded our support team and improved our internal processes to ensure faster and more effective assistance.

2. Stripe Integration Issues
ChargeKeep is built as a Stripe-verified partner, and we process 9 figures in transactions across thousands of businesses. Account connection issues are often related to Stripe’s security policies or settings within their accounts. Most of these cases can be resolved through troubleshooting, and we’re happy to assist users if they encounter any issues.

3. Difficult Implementation
We’ve received feedback that some users find setup more complex than expected. While ChargeKeep is designed for flexibility and ease of use, we recognize that it may require some learning for advanced features, especially for businesses new to Stripe. To improve onboarding, we’ve created step-by-step shortcuts, and provide direct support to assist users.

4. Missing Key Features (Address Collection & Promotions)
Address Collection: ChargeKeep address collection can be turned on, it can be added using Stripe’s checkout settings.
Promotions & Discounts: ChargeKeep does support coupon codes and promotional pricing when setting up products.

5. Errors and Bugs
Like any software, occasional issues may arise, but we actively fix reported bugs and push updates regularly. If users encounter errors, we encourage them to report them through support so we can resolve them as quickly as possible.

6. Disappointment with Functionality
Most users love ChargeKeep’s core features, but we understand that expectations vary. Some of the concerns raised are things we’re actively working on, and we continuously release improvements based on customer feedback. We take every review seriously and are committed to making ChargeKeep better.