Customer Support is slow and STILL Lacking
I full stacked Chargekeep because I believe they have a solid product. The platform is snappy and works very well. I will go as far as to say upgrading to access the advanced CRM is highly recommended.
However, they do have growing pains in the customer support department. The response time was slower than should be, but when they got to my issue, it was resolved very quickly and professionally.
I am aware of being more critical with Chargekeep's support response. They are in the business of handling transactions and when client's have issues, support response time NEEDS to be fast and complete. Slow support simply cost businesses a loss in revenue.
Honestly Chargekeep, you have a solid platform, but there is no excuse, please improve your support responsiveness.
ChargeKeep
Jan 5, 2025Hi cmeeks,
Thank you for your honest and detailed feedback. We're thrilled to hear that you find ChargeKeep's platform solid and recommend upgrading for the advanced CRM capabilities—it means a lot to us to know that the product is working well for you!
We completely understand your concerns about support response times, especially given the critical nature of handling transactions. Your point about the impact of slow support on businesses is well taken, and we are actively working on strengthening our support processes to ensure faster and more complete responses.
Your feedback is invaluable as we grow, and we're committed to making the necessary improvements to match the reliability of our platform with equally responsive and efficient customer support. Please don’t hesitate to reach out if there’s anything further we can assist with.
Thank you for believing in ChargeKeep and for helping us become better.
Best regards,
The ChargeKeep Team