Product support lacks
Was looking to get this implemented and encountered some errors and was not able to get fixed. Waited over 48 hours and only got an email saying if they can call me, but never did. Don't feel comfortable implementing this for our payments. Program looks okay, but can't really speak for to much as I was not able to fully use it without getting errors.
ChargeKeep
Feb 14, 2025Hi Josias75,
We appreciate your honest feedback and understand how frustrating it can be to experience issues during implementation. While we strive to provide timely support, it’s clear that we fell short in your case, and we apologize for any inconvenience this caused.
We are actively serving thousands of customers and processing 9 figures in payments, and we are continuously working to improve our support response times. Your experience is important to us, and we would love the opportunity to resolve your issue and ensure you can fully utilize ChargeKeep.
If you’re still open to troubleshooting, please reach out again, and we will prioritize your request to get your implementation up and running smoothly. We appreciate your patience and would love the chance to turn your experience into a positive one.
Thanks,
The ChargeKeep Team