Charla Reviews

4.5

4.58 stars
4.58 stars
76

Taco ratings

61
6
4
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AskSumo

Charla has received positive feedback for its exceptional customer support, user-friendly interface, and robust features. Some users have reported minor issues with translations, language settings, and ticket management. With an overall rating of 4.5 and positive feedback from 68 reviews, Charla is a solid buy for those in need of reliable live chat software. With a 60-day money-back guarantee, it's worth giving Charla a try.

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Member since: Feb 2023Deals bought: 80
5 stars
5 stars
Posted: Sep 23, 2025

Nice, simple (if you want) and does what it says!

Was looking for someting to support my Wi-Fi hotspots. Spent loads of money on other solutions - over complicated. Charla is exacly what i wanted. Simple but yet so powerful!
Great job. Buying a few more licenses!

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Member since: Jan 2017Deals bought: 44
5 stars
5 stars
Posted: Sep 18, 2025

Exactly what we neded

We just started a new SaaS service and having a simple and useful chat widget for support issues is what we needed.

At the moment, we're just using the basics and it works as advertised. We will likely expand our use of Charla moving forward.

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Verified purchaser

Member since: Sep 2024Deals bought: 353
5 stars
5 stars
Posted: Sep 8, 2025

Exceptional LiveChat App

One of my better AppSumo purchases. Exceptional chat application, with trainable AI for when you're away, and exceptional support.

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Verified purchaser

Member since: Apr 2019Deals bought: 8
5 stars
5 stars
Posted: Aug 25, 2025

This is a GEM

Thank you, Charla, for coming back to AppSumo.

I missed the LTD last time, and it’s great to see Charla back on the AppSumo' store. I immediately replaced Re:plain chat with Charla and am completely satisfied with the product.

The support is also very fast via email—I received support answer just a few hours after sending my email.

You shouldn’t miss Charla if you truly need a high-quality customer support solution.

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Verified purchaser

Member since: Apr 2020Deals bought: 194
5 stars
5 stars
Posted: Aug 21, 2025

Really good

I will start talking about the support team, specifically Adam. He helped me with the integration in GHL, which I was not able to do on my own at first. He joined a call with me via Teams and in less than 15 minutes found the reason and fixed it.

Charla has exceeded my expectations. We have tried different solutions before Charla, such as Tawk.to or Support Board (also from Appsumo, this last one), and I think Charla wins in something very important: ease of use for the user. It is a beautiful, well-maintained software that works well.

I think the team is trying to push it and they are doing a good job. We have already activated it on our site and we are receiving support messages from now on using only Charla. I also find their value proposition interesting, where they cover the consumption cost themselves, without the need for credits or BYOK. I think having BYOK would be interesting, but I can live without it as long as the system responds so well.

Our clients are happy with the level of attention, and overall, everything works well.

I can really recommend Charla to everyone.

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