hello2468Q: 1.
Do you have any thourough support docs or knowledge base? You YT channel has very short and unhelpful videos.
2. I'm finding your CRM difficult to navigate. I tried to update a contact by changing the stage, but the system forced me to add an email and phone number in order to update. This lead is from social media, I don't have that information.
3. Also, I cannot filter the contacts by platform. Only "social media" is noted.
4. Also, I'd like the ability to change the stages to names that fit my business vs being stuck with the default names.
5. I'd also like to be able to add free products. I had to give them a price.
6. In addition, I can't manually add a product to a contact.
7. Lastly, can you please give an update on ManyChat style automations being released? In another response you said mid-January and it's the 10th.
8. Most importantly, PLEASE guide me to or create a knowledgebase. At the very least, a full walk through video that shows how to use all aspects of your product would be nice.
At this point, I'm hesitant to dive in because I'm unsure of your products full functionality and limitations. As a small biz owner, I don't have time to hunt and peck to figure it out myself.
Anastasia_ChatBreezes
May 14, 2024A: Hi, thank you so much for taking the time to dive into Chat Breezes. We greatly appreciate your feedback. Please refer to my answers below.
1. Sorry that you find our videos on YT channels unhelpful. Chat Breezes is straightforward software, so we believe that tutorial videos by feature can help users get on board quickly. We don't have support docs now since we figure users are too busy to read. We would love to provide you with an onboarding call to help you get started. We have already sent the link to your email.
2. I greatly hear you. Yes, we define email or phone number as needed to update a CRM. But I can totally understand why you feel it's reasonable. We will work on that shortly to improve it.
3. Thanks for suggesting it. We support filtering contacts by phone, email, and company. You are right. we should support filtering contacts by channels. I have reflected it to the product team.
4. Allow users to name their own stage is necessary. I notice you are also active on our roadmap. The pipeline view we are working on is to allow users to name stages themselves. Allow us to finish the WhatsApp QR connection and automation features on hand; we will move to the pipeline view.
5. I hear you. Price is needed when creating a product in the manual catalog. Could you please input $0 when creating it and add "free gift" in the product description section? Then your leads will know it's a free product or gift.
6. I'm sorry. I don't get the use case here. Why do you need to add a product to a contact? We have an order history section for each contact. If the contact purchased before from your Shopify store, the order history will automatically show up in the contact.
7. Thanks for mentioning that. We are actively working on the WhatsApp QR code connection (users can connect their WhatsApp account through scanning QR code) and an automation feature (automatically send DMs to users who comment under your post). The WhatsApp QR code feature will be released around mid-January, and the automation feature around the end of January. I'm sorry that it takes longer than we thought. We just try to provide it with high quality and cover the necessary use cases.
8. We would love to provide a personal guide and hear your use case to make Chat Breezes better meet your demands.
We also sent additional information to your registered email with the follow-up info. Kindly reply to it, and let's help you onboard.
Thank you for your quick reply.
1. I have to disagree with your logic on a knowledgebase. If people don't have time to read or watch a video, they certainly don't have time to schedule and join a call that may last 10 minutes or 2 hours - who knows! Making a video with chapters or seperate videos that walk through your product makes the most sense. This way people can learn and if they're still confused they can sign up for a call. The super short videos you have now don't walk us through the platform in any organized fashion. It makes sense that your platform is intuitive to those who developed it but customers appreciate clear steps. To say, "it's easy to us, so we don't really need to explain or demonstrate anything" is a huge risk as a company - just honest feedback.
5. It is 0.00 by default and would not allow me to save it. I had to add 0.01 in order to save it.
6. If I send someone a gift or product outside of shopify, I should be able to reflect that in the system by manually entering it. I don't use shopify, I still sell and share products. I'd like to be able to add those items manually.
7. Great to hear!
8. I'll look. Thanks.
Thank you for your quick reply.
1. I have to disagree with your logic on a knowledgebase. If people don't have time to read or watch a video, they certainly don't have time to schedule and join a call that may last 10 minutes or 2 hours - who knows! Making a video with chapters or seperate videos that walk through your product makes the most sense. This way people can learn and if they're still confused they can sign up for a call. The super short videos you have now don't walk us through the platform in any organized fashion. It makes sense that your platform is intuitive to those who developed it but customers appreciate clear steps. To say, "it's easy to us, so we don't really need to explain or demonstrate anything" is a huge risk as a company - just honest feedback.
5. It is 0.00 by default and would not allow me to save it. I had to add 0.01 in order to save it.
6. If I send someone a gift or product outside of shopify, I should be able to reflect that in the system by manually entering it. I don't use shopify, I still sell and share products. I'd like to be able to add those items manually.
7. Great to hear!
8. I'll look. Thanks.
Thank you for taking the time to share your insights and feedback with us. Your input is incredibly valuable, and we appreciate your honesty.
1. Regarding the knowledge base, we completely agree with you. We recognize the need to restructure our video format, introducing chapters and organizing separate videos for a more user-friendly experience. This improvement is already in our plans to ensure a clearer and more organized walkthrough of our platform.
2, 3, 4, 6: We've taken note of your suggestions, and our team will work on enhancements to our CRM features. This includes removing the requirement for phone/email for social connections, adding platform filters, allowing users to name their own stages, and enabling manual entry of sales for those who don't use Shopify.
5. We've made the necessary updates to our pricing setup. Now you can input free products with a price of 0, making the process more straightforward.
Once again, we appreciate your feedback and your commitment to helping us improve. If you have any further suggestions or questions, please feel free to share them.
Once again, we appreciate your feedback and your commitment to helping us improve. If you have any further suggestions or questions, please feel free to share them. Do let us know your availability through email so we can provide an onboarding guide to you. Thank you for being a part of the Chat Breezes community.