ChatBees Questions

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Q: GPT & Human hand off

Do you offer human hand off, if the AI doesn't think the information is helpful or doesn't think they can answer the question for the employee in slack (or where ever) the bot will notify a human to take over in slack (my use case).

Do you think you'll ever do byok open ai keys so we save money for you and have higher gpts.

Thanks,
Sean

Operator_2_OwnerPLUSNov 14, 2024
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Founder Team
Jun_chatbees

Jun_chatbees

Nov 15, 2024

A: We do not offer human hand off currently. This is on our roadmap. But won't be done in the short term.

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Q: Activation de produit

Bonjour,

Je viens d'acquérir votre programme, pourriez-vous me renseigner sur la manière de l'activer ?

kamal57PLUSOct 27, 2024
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Founder Team
Jun_chatbees

Jun_chatbees

Oct 28, 2024

A: Thanks for the purchase! Please redeem your code https://docs.google.com/forms/d/1ZoNCI2qGc7FW2cL4Sa-PXRue6wdDtD6cLWBVb42VYjY or email your code to build@chatbees.ai. Then you just need to sign up app.chatbees.ai and we will configure your account.

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Q: Integration with WhatsApp

ChatBee will be able to integrate with WhatsApp, Telegram, and Instagram.?

SantiagoCV57Oct 19, 2024
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Founder Team
Jun_chatbees

Jun_chatbees

Oct 22, 2024

A: They are planned in the roadmap. But unfortunately we can't guarantee the exact timeline.

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Q: AI chatbot

Hi, i am interested in buying your software, but i have some questions about it.

1. Does your platform offer a private and public knowledge base where I can upload files, connect data sources, or add websites for crawling to train the chatbot?
2. Can your chatbot generate custom reports or summaries based on client data?
3. Does your system support automating responses, such as email replies, using uploaded or connected data?
4. What integrations do you offer (e.g., CRM, email platforms)?
5. Does your platform integrate with ChatGPT or other AI models? If so, how does it work?
6. What customization options exist for training the chatbot with detailed client-specific information?

ai.nextigenPLUSOct 20, 2024
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Founder Team
Jun_chatbees

Jun_chatbees

Oct 22, 2024

A: Thanks for the interest!
1. You can upload files, connect data sources or add websites for crawling to train the chatbot.
2. The Collection UI has two tabs, "Question History" for the historical questions and answers, "Feedback" tab for the user feedback.
3. Can you share more details about the requirements? We are not optimized for generating email replies. The HubSpot Ticket feature can help to generate the email reply for a ticket.
4. We integrate with HubSpot currently and plan to support more CRM platform. Sending email via CRM platform is not supported yet. A clarification: the HubSpot integration is not included in the plan.
5. We use Azure OpenAI.
6. You can customize the persona and negative response for a collection. For a chatbot, you can customize all messages in the chatbot, including logo, name, greeting message, etc.

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Q: Using my own API

Greetings, can I use my own API since te model is GPT 3.5 Turbo at this time I feel that is a bit outdated.
Thanks.

lourenco.azevedoEdited Oct 20, 2024
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Founder Team
Jun_chatbees

Jun_chatbees

Oct 22, 2024

A: Thanks for the interest. We do not support inputting your own GPT key currently. We have upgraded to use GPT 4o-mini as default, and may use 4o for some cases. Does that solve your concern?

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Q: Can you please explain the plan 1 details like 5 chatbot (is like chatbot 5 websites?)etc..?

shyam84Oct 7, 2024
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Founder Team
Jun_chatbees

Jun_chatbees

Oct 7, 2024

A: Thanks for the interest! Yes, plan 1 you can create 5 chatbots for 5 websites.

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Q: Website Item for Students to Ask Questions About the Content

Hi. Can I use this as a chat bot where I upload all my course content and then students can ask questions and get answers based on content?
As I'll only need one bot for this, if I just place the same bot on multiple sites, will they be able to engage with the content in any language?

info9187Sep 21, 2024
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Founder Team
Jun_chatbees

Jun_chatbees

Sep 22, 2024

A: Yes. You can upload the course content. The same bot can be placed on multiple sites and will answer in any language.

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Q: Would you consider byok in the future? It's what agency owners want and you don't have risk of costs. It's win win

Operator_2_OwnerPLUSSep 3, 2024
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Founder Team
Jun_chatbees

Jun_chatbees

Sep 3, 2024

A: Thanks for the suggestion! We will do consider byok in the future.

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Q: On tier 1.

I am an employee and I am looking for a chat bot that can answer any collegues who have questions for me based on a pricing document/ pdf while I am not available or away. Is there an option to create a chatbot unique link anyone can open and use to ask questions, without it having to integrate into a website or application like slack?

WonkaPLUSAug 7, 2024
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Founder Team
Jun_chatbees

Jun_chatbees

Aug 7, 2024

A: Thanks for the interest! Yes, we can expose a unique chat link. Similar to integrate into a website, the chatbot will need to be publicly accessible and anyone with the link will be able to chat. So please don't include sensitive information in the chatbot. Will update this question once the feature is ready (expecting sometime next week).
A clarification: the data is kept private for the slack bot.

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Q: Hi, in Tier 2 can we have 40 different bots on 40 different sites?

Does every site gets it's own workspace? And why are messages so low? If I have 40 bots and only 1,000 messages per month - that means that every bot has 25 messages per month, that is barely 1 message per day. Please tell mi this is not right.

Max_NoAug 13, 2024
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Founder Team
Jun_chatbees

Jun_chatbees

Aug 14, 2024

A: Thanks for the interest! That is right. While it may not be ideal, it helps us stay operational. You can also access more messages with a pay-as-you-go option.

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Q: Hello.

200 messages for 5 chatbots and 1000 for 40 seem insufficient. Am I undesrtanding this correctly?

Are you going to upgrade to chatGPT 4 mini?

Aldo.MJul 26, 2024
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Founder Team
Jun_chatbees

Jun_chatbees

Jul 26, 2024

A: Thanks for the interest! Yes, we are evaluating GPT-4o Mini to ensure that there is no degradation in answer quality. We have to set some limits for the lifetime deal to ensure we remain viable. I hope you understand.

We may be able to offer such as 400 messages for plan 1 and 2000 for plan2 with GPT4o Mini. Would this work for you?

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Q: "Try Free" at chatbees.

ai and try to understand more before purchase at AppSumo here.

Q1 - Chatbot = Collections?
Q2 - Integration for Telegram bot coming soon?
Q3 - Integration for Microsoft Teams in the roadmap?
Q4 - Data source - FAQ ?

amazingcfoAug 7, 2024
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Founder Team
Jun_chatbees

Jun_chatbees

Aug 7, 2024

A: Thanks for the interest!
Q1- yes, one chatbot = one collection
Q2 - yes, Telegram bot coming soon, and will be included in the deal
Q3 - Ms Teams is in the roadmap. we will add the roadmap to our docs or main website.
Q4 - Data source - FAQ: we did not add independent UI for FAQ. You can simply add FAQs into a FAQ doc and upload it.

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Q: Hi, I use Telegram group and bots to host our customers community, another side I use monday.

com as CRM to handle customers, orders, forms and teamwork, I use Invisionpower as forum for ours differents group users.
Could you advise how can I take the advantage of this platform?
Cant the chatbot connect with Telegram bot? or Group? so customers can continue chat to us inside the Telegram world.
If customers can communicate to us throught Telegram, can that chatbot trained connecting with my monday.com board? there contains the knowledge with what chatbot reply to customers.
The chatbot can used to modify my board columns, or sheets and doc? example, customer confirm to orders some products, chatbot return that message content into the monday.com, in the specific column, or Update section of an Item.

102072697914773132424Aug 6, 2024
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Founder Team
Jun_chatbees

Jun_chatbees

Aug 7, 2024

A: Thanks for the interest!
1. For Invisionpower forum, currently we have no plan to support forum.
2. Telegram bot and Monday.com: we don't support them yet. We will add them to the roadmap and prioritize accordingly.
3. The chatbot can used to modify my board columns, or sheets and doc? This aligns with our long term vision. We are building the AI Agent to take these actions automatically.
Note: Monday.com and AI Agent will be a different service tier and would not be included in the current deal. We would love to hear more requirements from you. Could you please send us an email build@chatbees.ai to further discuss? Thanks!

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Q: Hi, another questioin, how about the reply of voice ouput?

customers just talk, chatbot transcript it into text, when chatbot reply, apart show the text at the same time speech the text.
If the voice feature is availabe, the cantonese language will be included?

102072697914773132424Aug 6, 2024
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Founder Team
Jun_chatbees

Jun_chatbees

Aug 6, 2024

A: Thanks for the info! We don't support voice output currently. It is definitely an interesting area to explore. Although, we may not have time to try it in the near future.

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Q: Has the feature to capture leads,like chatbase?

thanks

jrhabanaPLUSJul 29, 2024
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Founder Team
Jun_chatbees

Jun_chatbees

Jul 29, 2024

A: Thank you for your interest! Yes, we support lead capture. When a user asks a question, the answer will include three icons: a thumbs-up, a thumbs-down, and an email icon. When the user clicks the "email" icon, a chatbot will appear, allowing the user to input their email and message. This feedback will be displayed in the 'Feedback' tab on the UI for collection. We'll have the feature to send feedback to your email ready soon.
More details, https://docs.chatbees.ai/chatbees/chatbots/chatbees-website-chatbot

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Q: What's on your roadmap for integrations?

I would be interested if it integrated with DoneDone for tickets.

93099fb274064911bac2e1808a5f2a0fPLUSJul 25, 2024
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Founder Team
Jun_chatbees

Jun_chatbees

Jul 25, 2024

A: Thanks for sharing the requirements! We will definitely consider DoneDone. We are gathering customer requirements and prioritizing integrations based on them.

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Q: Agency plan?

Can we sell these to clients?

dewayneJul 25, 2024
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Founder Team
Jun_chatbees

Jun_chatbees

Jul 25, 2024

A: Thanks for your interest! The plan on AppSumo is not specifically an agency plan. However, we do have partner and reseller programs available. Please contact us, build@chatbees.ai, directly for more details on how you can get involved and offer our product to your clients.

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