ChatMaxima Reviews

Hi Batir,

First, I want to sincerely apologize for the inconvenience and frustration you've experienced with connecting your Facebook and Instagram accounts. As the founder of ChatMaxima, I deeply value each of our customers and their unique needs, and I appreciate your patience as we work through these challenges together.

To give you a comprehensive update, our customer support team has been diligently working on your case since day one. Given the unique nature of your requirement to connect over 100 accounts, we have been exploring every possible workaround to address the issues you're facing.

Here's a brief summary of our efforts and progress so far:

Connection Issues: We've noticed that only a portion (around 50%) of your accounts are getting connected, while others are failing due to permission issues. Meta's automated system has restricted programatic access to these accounts without providing specific reasons. Typically, this happens when accounts are inactive for long periods or when activity appears suspicious to their automated systems.

Proposed Solution: We suggested connecting accounts in smaller batches rather than all at once. This method helps in isolating problematic accounts and ensures that active accounts are connected without interruption. You agreed to this approach and were in the process of implementing it.

Ongoing Communication: Our team has been in constant touch with you, including our last communication just yesterday, to keep you updated and provide support. We understand the urgency and are committed to resolving this as swiftly as possible.

Meta's Involvement: Since the approval process is largely controlled by Meta's automated systems, our ability to influence it is limited. However, we are actively engaging with Meta's technical support team to seek out solutions and expedite the process.

While I understand that this has been a prolonged and frustrating experience, please rest assured that we are dedicated to finding a resolution. We appreciate your cooperation and patience as we navigate through these technical hurdles.

If there's anything more immediate that you need or if you have any further questions, please don't hesitate to reach out directly. We're here to support you every step of the way.

Thank you for your understanding and continued support.

Best regards,

Vignesh Annamalai
Founder, ChatMaxima

Thank you so much for the kind words! 😊 We're thrilled to hear that ChatMaxima is meeting your expectations and helping make up for past software experiences. Your positive feedback truly motivates our team to keep innovating and improving.

Thank you so much for your kind words and detailed feedback! 🌮🌮🌮🌮 It's incredibly rewarding to hear that you find ChatMaxima's chat flow complex and flexible. Connecting to APIs, setting variables, and receiving webhooks are features we've put a lot of effort into, so it’s great to see you making the most of them.

I'm also thrilled to hear that the knowledge base feature is meeting your needs without requiring additional purchases. We’re committed to developing ChatMaxima into a one-stop solution for all your chatbot needs.

Your acknowledgment of our rapid development and friendly support means a lot to me personally. We’re always striving to enhance our product based on user feedback, and it’s awesome to know you appreciate our responsiveness to feature requests.

Thanks again for your support and for being a part of the ChatMaxima community. Looking forward to hearing more from you!

Thank you so much for your kind words! I'm thrilled to hear that ChatMaxima has positively impacted your business and that you found the platform user-friendly and effective. We strive to make the onboarding process as smooth as possible and are glad to hear that our support team met your expectations.

Hi @Sagil78,

Thank you so much for your wonderful feedback! 😊 I’m thrilled to hear that you loved ChatMaxima and found the onboarding process smooth and straightforward. We’ve put a lot of effort into making the bot-building experience as intuitive as possible, so it’s incredibly rewarding to hear that it’s making a positive impact for users like you.

I’m also glad to hear that our support team was able to assist you promptly with the Hebrew language issues. We strive to provide timely and effective support to ensure everyone can get the most out of ChatMaxima, no matter what language they’re working in.

Your 4.75 tacos rating means a lot to us! Your insights are invaluable as we continue to develop and refine ChatMaxima to meet the needs of our users.

Looking forward to your thoughts!

Best,
Vignesh Annamalai
Founder, ChatMaxima