ChatNode AI Questions

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Q: Any plan to integrate with facebook messenger ?

sulaiman67Sep 10, 2023
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Founder Team
Thomas_Chatnode

Thomas_Chatnode

May 15, 2024

A: Hi,

Not as of now but we will consider it if we have enough demand from our customers.

Thanks

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Q: Agency plan - You're on a legacy plan — consider our new plans for more value.

Hi, I am on max tier agency first AS deal + addon direct. Is there a change in the Agency plan ? I receive this message each time : " You're on a legacy plan — consider our new plans for more value."

GiliancoviciSep 11, 2024
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Q: Live Chat not included?

Originally, ChatNode didn't include Live Chat. Not it includes but not in every tier. I mean, it's frustrating that a basic need it's limited this way, even more when the deal is off and you can't upgrade to get this basic feature.

Will there be any add-on to include for tiers 1 and 2?

I feel like I've invested in this when it was far from useful, and now that basic features are deployed I'm out of the game.

alvarogoisNov 4, 2024
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Q: Hi, will you be re-opening this deal?

accounts747Jun 12, 2024
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Founder Team
Sacha_ChatNode

Sacha_ChatNode

Jun 12, 2024

A: Hello,

Thanks for asking,

We currently do not have the plan to re-open in the short term.

We do have a 14 days free trials and if you contact us via email we can likely give you a discounted rate.

Best,
Sacha

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Q: Can I add a team mate from another location on my admin?

Tier 3. Or is this only a solo thing I need to do on my own?

P2PLUSMar 25, 2024
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Founder Team
Thomas_Chatnode

Thomas_Chatnode

May 15, 2024

A: We don't have multi users yet. Feel free to share your login info with your team mates.

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Q: I just missed this deal, any way that I could somehow still get it?

argollo.alan at gmail.com

argollo.alanMar 26, 2024
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Founder Team
Thomas_Chatnode

Thomas_Chatnode

May 15, 2024

A: The LFD is over, you can signup on www.chatnode.ai from our paid plan anytime!

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Q: I purchased a plan after looking at the website.

Nice concept! On the website there is a feature mentioned 'Hand off the chat to a live agent'. I cannot see any settings or help articles referring to this however.

darren_baPLUSMar 21, 2024
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Founder Team
Thomas_Chatnode

Thomas_Chatnode

May 15, 2024

A: Hi, you can go to the integration tab and see the CRISP connection. Feel free to reach out to our CS team if you have any issues setting it up!

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Q: Can you or any Sumoling comment to clear my mind about this ChatNode which has the most user ratings (over ...

80 or 90) and even the most users in general maybe so I wanted to know why is this platform is better than these other SaaPs/SaaSs namely: Anwserly or GPT-Trainer. If my main goals are not primarily aimed at Agency Access but moreso convenience, easy of use, and something VERY easy to learn and implement with a Steve Jobs like USER INTERFACE and still get best or even better results for stuff that is not found on the internet in general (original content and support needs). Can you or anyone comment which or why this Chat Node is so much more popular? Can you (or anyone) advise even with just an opinion if that is all you have? Some say GPT-Trainer has the least amount of hallucinations, but all of that can be corrected with reinforced learning, so I am looking for the best UI experience, like a Mac os offers, something fun and intuitive without much expense monthly until after I have enough monthly income to work with to aply the API guys later a monthly amount to plug in the better APIs if that is possible as things progress in time. Can you (or someone) comment below on Answerly, this Chatnode AI, and GPT trainer benefits as far as beauty, results, ease of use, monthly cost if any, and what level I should keep if starting business from Zero and with only 2000 connections per month anticipated (in maximum use) for the next couple of years, eh? I am just really perplexed because these all looks really good but I can't keep them all unless I only keep the lowest tier of each, but that might not be a good choice, the choice to be master of none, right, instead of keeping more of one good thing? Please advise (anyone), as this SaaS has the most users and pull. My question is why if none of the above can be answered, but if you can answer much of the above as well then I will be much obliged. TY

P2PLUSFeb 11, 2024
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Founder Team
Joan_ChatNode

Joan_ChatNode

May 15, 2024

A: Hi,

Why ChatNode is the talk of the town? Based on the glowing reviews from our users, here are a few reasons why ChatNode is becoming a hot favorite:

1. Vibrant Community Engagement: Our Discord community is a treasure trove of knowledge, support, and engagement. The founders are actively involved, showing our commitment to not just our product but also to our users. It's a partnership! 
2. Continuous Improvement: We listen, and we act—fast! 
3. Customization and Branding Options: We're all about helping you maintain your unique brand identity.
4. Future-Forward Features: We're always thinking ahead, whether it's implementing rate limits to prevent abuse or integrating directly with major social media platforms and services. 
5. Authenticity and Personalization: ChatNode empowers you to communicate with your unique brand voice and content frameworks, making every interaction feel genuine and impactful. 
6. User-Friendly Interface: Our platform is designed to be intuitive and easy to navigate, ensuring a seamless experience whether you're crafting messages, managing conversations, or analyzing data.

So, if you're looking for a chatbot solution that's all about innovation, personalization, and exceptional support, ChatNode is the way to go! If you have any other questions or concerns, please email us at contact@chatnode.ai, and we'll get back to you promptly.

Best,
Joan
ChatNode Customer Support

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Q: Is it possible to RETRAIN (erase and redo) the same single chatbox if we want to change it for a different purpose ?

P2PLUSFeb 10, 2024
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Founder Team
Joan_ChatNode

Joan_ChatNode

May 15, 2024

A: Hi P2,

If you're looking to give your chatbot a makeover or repurpose it for a different task, you can definitely retrain the same single chatbot. Here's how you can do it:

1. Go to your chatbot settings.
2. Choose the knowledge base you want to change or update.
3. Click "Train" after making your updates or changes.

The training process is super fast, taking anywhere from 10 seconds to 3 minutes for very long documents. So, you can switch up your chatbot's purpose or improve its responses in no time.

Remember, you can train your chatbot with new or updated content as often as you need, ensuring it always serves its purpose perfectly for your needs.

We hope this clarifies.

Best,
Joan
ChatNode Customer Support

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Q: Can I create an account for the customer so that the customer can set up the bot?

kennethrohPLUSJan 31, 2024
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Founder Team
Joan_ChatNode

Joan_ChatNode

May 15, 2024

A: Hi Kenny,

ChatNode doesn't support multi-user workspaces or separate logins for clients yet, but we understand that this is an important feature. The fastest way to have us working on it is to suggest it on our roadmap: https://roadmap.chatnode.ai/ so other users can upvote it and we'll prioritize it.

Best,
Joan

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Q: Hi there, I'm having a challenge activating my codes.

I sent an email to support but haven't heard back. Please help! Thanks!

RodDy60884Jan 27, 2024
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Founder Team
Joan_ChatNode

Joan_ChatNode

May 15, 2024

A: Hi Rod,

Kindly send us your codes and email account so we can activate it on our end as well.

Best,
Joan

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Q: I bought the highest plan and uploaded a 212-page PDF.

Now I started to ask the bot about the content in the PDF. Usually, I get the answer, "I do not have access to the PDF." Well, I literally uploaded it. So how can this be solved? The bot is very unstable and does not give correct or helpful answers at all. If I made a mistake or missed anything, let me know; otherwise, I guess the only solution is to ask for a refund. ... The PDF itself is in Arabic, but according to your information, that wouldn't be a problem, as I saw that you support Arabic as well. Also, in the second bot, I had two English PDFs uploaded. There, too, I get the same response: "I do not have access to the PDF," or "I am not able to answer questions on PDFs as I am not able to access it." How can this bot be trained better, according my pdf's? I mean, thats the only reason why i bought that deal.

SwissPLUSJan 27, 2024
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Founder Team
Thomas_Chatnode

Thomas_Chatnode

May 15, 2024

A: Hi,
It should work just fine.
Please send us an email with your chatnode account email and the bots URL.
We'll tell you what's wrong here :)
Thanks

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Q: Hi Thomas.

You're allowing 10 chatbots for Plan 1. Does that mean each chatbot can be trained with different data? Or is it 10 avenues of accessing/querying the same data? Thanks.

Digital_TacoholicPLUSJan 23, 2024
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Founder Team
Thomas_Chatnode

Thomas_Chatnode

May 14, 2024

A: Hi, each chatbots are trained by yourself on a different dataset :)
Each of these chatbots can be embedded anywhere.
Tom

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Q: Dear support I have an agency plan (AppSumo: Tier 6 plan) it has 0 Messages/Month included, which is something I'm really missing.

Is it possible to buy an additional Appsumo code to have messages included?

leK02490PLUSJan 26, 2024
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Founder Team
Joan_ChatNode

Joan_ChatNode

May 15, 2024

A: Hi,

To obtain messages, you can review our plans here https://www.chatnode.ai/#pricing.

Thanks,
Joan

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Q: Is your chatbot giving out the correct info on the agency plan?

Your chat says: Can you tell me about the agency plan?

Absolutely! 😄 Here's the scoop on our Agency Plan:

Unlimited Chatbots: Create as many chatbots as your heart desires.
Unlimited Messages: No cap on the number of messages your chatbots can handle.
8,000,000 Tokens/Bot: Each of your chatbots will have a generous allowance of tokens to work with.
Bring Your Own Domain Using CNAME: Customize your chatbot's domain for a personal touch.
Customize per Bot: Tailor each chatbot to specific needs or branding requirements.
Slack Integration: Connect your chatbots with Slack for seamless communication.
ChatNode API: Access our API for advanced integrations and functionalities.
Remove ChatNode Branding: Keep your brand front and center by removing our branding.
60 Day Chat History: Retain chat histories for two months for any follow-ups or analysis.
Use Your Own OpenAI API Key: The plan requires you to use your own OpenAI API key for chatbot responses.
The Agency Plan is a special offer for AppSumo customers or new customers with a free plan. It's priced at $399, and if you've made an AppSumo purchase, that amount is deducted from the total. Please note that there are no free messages included in this plan, and you can set a default OpenAI key for all bots or specify a different OpenAI key per bot.

If you're interested in this plan or have more questions, feel free to reach out!

Correct and up to date?

SJCJan 26, 2024
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Founder Team
Joan_ChatNode

Joan_ChatNode

May 15, 2024

A: Yes, that's correct and up to date.

Thanks,
Joan

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Q: Where can I find info about agency?

SJCJan 25, 2024
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Founder Team
Joan_ChatNode

Joan_ChatNode

May 14, 2024

A: Hi,

If you're looking for the agency plan link, kindly send us an email at contact@chatnode.ai.

We'll get back to you real quick!

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Q: I need unlimited messages, how can I get this plan?

Will I get all the future updates and features as an appsumo customer?

priyonayak1PLUSJan 25, 2024
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Founder Team
Joan_ChatNode

Joan_ChatNode

May 15, 2024

A: Hi,

To access unlimited messages, you can review our plans here https://www.chatnode.ai/#pricing. Rest assured, as an AppSumo customer with an active subscription, you will enjoy access to all future updates, features, and improvements.

Thanks,
Joan

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Q: Hi there, I'm also waiting for you to reply to my email regarding the agency plan.

Could you please respond before the deadline? Thanks so much!

RodDy60884Jan 25, 2024
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Founder Team
Joan_ChatNode

Joan_ChatNode

May 15, 2024

A: Hi Rod,

Thanks for reaching out. Kindly check your inbox for our reply.

Best,
Joan

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Q: Privacy.

Who has access to our queries and/or our data? Is that shared with ChatGPT or is there some sort of protection?

edwardhoodPLUSJan 25, 2024
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Founder Team
Joan_ChatNode

Joan_ChatNode

May 14, 2024

A: Hi,

Thank you for raising the question about privacy. We take user privacy seriously, and our data handling practices are outlined in detail in our Terms of Use, Privacy, and Cookie Policy. I encourage you to review the document using the following link https://www.chatnode.ai/terms.

Best,
Joan

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Q: Does work with woocommerce or shopify?

MadrugaPLUSJan 25, 2024
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Founder Team
Joan_ChatNode

Joan_ChatNode

May 15, 2024

A: Hi,

ChatNode doesn't support this feature yet but we understand that it's an important one. The fastest way to have us working on it is to suggest it on our roadmap: https://roadmap.chatnode.ai/ so other users can upvote it and we'll prioritize it.

Thanks,
Joan

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