Q: Copilot down - You need support discord/forum or email
Insane that I have to come here to appsumo for q/a. Add some support forum, help area, or email updates...Out of 80 products I have bought on appsumo this product is the ONLY one with no support page/forum/discord/email/updates literally nothing. Great product, 10/10 -10/10 support
Mohammed_ChatPlaygroundAI
Oct 4, 2024A: Hey MrAndrew - so sorry about these issues. Please be patient with us as we roll out v2. The reason we minimized our support pages is because we couldn't manage all of them, we are a small team of two. The best way to reach us directly is through the chatbot on our website.
UldisBizPLUS
Verified purchaser
They do have support email and support is quite responsive but it is not easy to find. support@chatplayground.ai
appmeupPLUSAnd the chat widget on the main page of the website.
MrAndrewPLUSVerified purchaser
Thats fine, but at a minimum sending an email when theres a major outage like this would take you 30 seconds, you could even write it with chatgpt. This is just basic practice. Same goes for updates or changes, tools with teams of 1 do this.