3.7
Taco ratings
Customers have praised ChatScribe Pro for its precise transcription, diverse AI models, and user-friendly interface. However, a few users have encountered intermittent server downtime and limited support. With an overall rating of 3.8 and a 60-day money-back guarantee, it's worth considering ChatScribe Pro for its robust capabilities and reasonable pricing.
AI-powered summary of customer reviews
Verified purchaser
Product gone, money down the drain!!!
Can not even login and it is not online anymore. I bought 3 tier, all wasted! AppSumo should really do their due diligence. This is happening for many of their deals I bought in last 3 years!!!!
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Verified purchaser
Awesome! Works like a charm.
Does exactly what all these expensive transcription tools. I am very happy with this one!
Shariful96421
Oct 14, 2025Hi mktmttr,
Love hearing that it’s working great for you! We put a lot into making Chatscribe Pro powerful yet simple - really appreciate your kind words!
Regards,
Shariful
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Verified purchaser
Mixed Bag
The price is right. The transcripts are accurate. The speed is pretty good.
Now the downsides. No one ever answers their support emails. I don't know how many minutes I have left or how many I've used. Last month, I'm pretty sure I ran out. But instead of getting a message, transcripts just stopped working.
I'd love to be able to change the speaker name labels. I only have a choice of Speaker 1, Speaker 2, etc.
Shariful96421
Oct 14, 2025Thanks a lot for sharing your experience! 😊 Glad you’re loving the accuracy and pricing. We hear you on the support and speaker label feedback - both are being worked on. Really appreciate your patience as we keep improving!
Regards,
Shariful
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Verified purchaser
Good transcription... when available
I find that the transcription is quite accurate when I manage to get some transcriptions. I can also get a nice .srt file for my close captions.
However, there are two issues that makes this service a bit inconvenient:
1- It is often down. Luckily, I don't often have tight deadlines so I can wait a few days, but it is inconvenient and might cause issues for someone who works with short deadlines.
2- When I get the full text, I wish it would split that into some logical paragraphs. Since I don't need the [speaker] (I am the only one talking in the video) or the [timestamp], I end up with a big block of text that could be 10 pages long. It might not sound like much but it requires me to read every word in order to split the text into legible paragraphs for my users. I am sure, with AI, there is a way to do that so the document is more reader-friendly.
Shariful96421
Oct 14, 2025Thanks a lot for the honest review! 😊 We’re happy you like the accuracy and captions. We know about the downtime and formatting issues - fixes and improvements are on the way. Appreciate your patience and super helpful feedback!
Regards,
Shariful
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Verified purchaser
Lots of Technical Issues
I love ChatScribe...when it works! Unfortunately, it glitches and I'm unable to access my subscription several times a week, making it unusable. Support is virtually non-existent. I would give it 5 tacos if it worked consistently.
Shariful96421
Oct 14, 2025Thanks for sharing your experience! 😊 We totally get how frustrating that can be and we’re working hard to fix those access bugs and improve support. Hope you’ll give it another try soon - it’s getting much better!
Regards,
Shariful
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