The price is right. The transcripts are accurate. The speed is pretty good.

Now the downsides. No one ever answers their support emails. I don't know how many minutes I have left or how many I've used. Last month, I'm pretty sure I ran out. But instead of getting a message, transcripts just stopped working.

I'd love to be able to change the speaker name labels. I only have a choice of Speaker 1, Speaker 2, etc.