A: Hi @andy54,

Thanks for asking.

Yes you can brand your own ChayAll platform (logos and other customization options), but we don't have CNAME URLs yet if you need to embed it into your own platform.
It's been added to the roadmap and it should be available after the summer but I can't give you the exact date now.

About the tickets, conversations with your users are classified according to their status, and they remain "open" as long as noone among the agents closes it.

Best,

Xavier