Q: Hi ChayAll Team, I've already picked up Tier 2 and I'm rooting for your success.
A couple of queries:
1- I need to understand, What do you consider as one WhatsApp message. For example if a customer and I have the below conversation via Chayall + WhatsApp, How many WhatsApp messages is it?
Customer: Hi
Me: Hello, How may I help you?
Customer: Need more information about your upcoming Workshop
Me: Sure, Here's the link to our upcoming workshop
Customer: Do you offer any discounts for unemployed person?
Customer: If you've part payment option that'll be great ]
Is it 01 / 04 / 06 ?
2- Can I use the same ChayAll widget on two of my different websites, selling the same product? I would prefer to chat with users of these both websites from one ChayAll login (all in one place)
3- When a customer goes to my Facebook Messanger and chooses to chat with me there, will that also show up in my ChayAll portal ?
4- Will you Integrate with CallPage.io / RingBlaze / ClickaCall ( Past Appsumo launches ) - so if someone wants to request a call or talk to us, they can do it ?
5- Does ChayAll offer me to add additional buttons to the Widget? so when a customer clicks on the ChayAll widget, I can show them more options, These buttons can Trigger CallPage.io js or open an Email or something that I've configured it to do.
6- What's the tentative launch of Zapier / Integrately Integrations.
Thanks,
Xavier_ChayAll
May 15, 2024A: Hi @Sumo-ling,
Thank you so much for your success wishes, and best wishes to you as well, we hoep ChayAll will help your business strive online :)
Regarding these important points/questions:
1. Each incoming and each outcoming What'sApp mesage counts, so it would be 6 messages in this case. We've been working with our suppliers and What'sApp Business messages' unit cost is going down, + each message has value since it's customer interaction, so we're confident this unit cost issue won't be a problem anymore soon enough.
2. yes, it's easy to set up one ChayAll account onto multiple websites and bring all conversations together in one "email-like" inbox. And this onbox or "chat console" is a very powerful feature, you never have to wonder which channel/service your customer chose to write you in. All conversations are displayed in your inbox.
3. Yes it's supposed to work, but not if you reply to him from Facebook it won't show up
4. Not yet planned, but upgrades will be come about this;
5 And about the new features which could be embedded with the widget, no date so far;
6. We do have the possibility to create a trigger on a new message or a new conversation thanks to Zapier, and we're working on more triggers, and actions as well;
Thank you again, these are all important points.
Besst,
Xavier