A: Hi Sumo-Ling

Thank you very much for your question!
I was in charge of responding your demand on the live chat. Sorry for the delay:)
To answer your points, we consider that most users should contact you on instant messaging (WhatsApp, Apple Business Chat, Google Busines Message, messenger etc). On these IM, you can recontact them any time (depending on the channel:) and they get a notification.
Regarding the live chat, we are implementing the bot (which will be available for all the IM) and it will allow you to ask for the mail, for instance..
In addition, there is an automatic message for delayed message!! you should have received one!! I will check the timing before sending it.
Hope I answered your questions,
Do not hesitate if you have some more!!

Have a good day

Yan