Summary.

The product might become a good one in the future but I would skip it with the current functionality.

If you want to “invest” into a chat solution then you might consider to take it. If you want to start using this straight away then I suggest you to skip it. Especially if you are planning to use it for clients.

I like the idea of the product, but it is not ready yet.

The sub account process is buggy, and it is not functioning properly for all the channels.

I spent nearly 3 weeks to get things sorted but it still does not work.

Things I do not like.

No triggered messages such as if user visits page x second time show him this message.

Quite ugly bot builder

Buggy subaccount process

Customer support is helpful but there is lots of back-and-forth messages

Low limit on file transfers.

A channel (officially) can support multimedia messages but Chayall does not support those. For instance a visitor can send a video using Whatsapp or Apple Business chat but this won’t be visible in Chayall.

All communication (from a specific channel) is logged in the same window. I prefer that users can initiate new chat sessions based on different topics. (For instance I have a chat request about account setup then I will create another request for billing. This is quite common and can be found in Intercom , Gist etc)