A: Hi,

1. Yes, you can change or re-assign the Shopify store as needed. For example, if you integrated Store A this month, you can switch to Store B and integrate it with the same Cheerlink workspace after three months.

2. Yes, we supports human takeover. When AI is on, it responds in real time to customer inquiries. You can also manually take over the conversation after seeing the message. Once taken over by a human, the AI will not take over this conversation again until you re-enable the AI switch for this session.

3. After getting your authorization, we will obtain information such as your store's products and orders from the Shopify interface. We will also obtain all page and article information through your store's url.

4. Our AI bot supports replying to customers in more than 70 languages. The AI bot will automatically recognize and reply in the same language as the customer uses. At the same time, the product backend also supports more than 20 languages. If there is an international language need, we will support it soon.

5. Yes, we will obtain product information and give these suggestions according to customer needs, such as product size, color, etc.

6. On the mobile side, you can receive and reply to all messages sent by customers (such as real-time messages or emails forwarded to Cheerlink via email forwarding. You can view and reply). You can also view customer information, such as basic customer information, order information, product pages browsed by customers on your website, etc. At the same time, you can also send product cards to customers.

7. Sure, if there is a greater need for chats, we will consider adding an extra code.

If you have any other questions, feel free to ask me.