Very poor software and the customer support was worse
I had a problem using this software as many people have, so I contacted the developers. The developers explained that they didn't really understand the app sumo deal and seemed to have overextended their offer. I couldn't get it to work and they wouldn't help me. I hope appsumo can do better due diligence or explain the process to the vendors better so this doesn't happen.
features are dropping away from functional now. not getting any real responses from support. about 3 in 10 videos upload to clapboard. no, it's not my internet connection..
TL;DR it's just too painful to want to use..
Founder Team
Ankit_Clapboard
May 9, 2024
Hi,
We are introducing retry upload and offline download to resolve this issue.
I've only used it briefly so far -- to record a single video to upload to my YouTube channel -- but it works great and I'm super happy with my purchase! Looking forward to making some more videos on this platform. Even if there are some initial bugs, this company seems like they're 100% dedicated to improvements and continuing to build an awesome product.
The screen share + camera mode does not work and the camera record quality is very bad with dropped frames, sync issues, frozen images. This is not yet ready to use. Needed this, but it is not functional. Maybe it will get better. Considering a refund or waiting to see if they get any better. Great idea, poor performance.
Founder Team
Anchal_Clapboard
May 9, 2024
Hey Sumo-ling,
We're sorry for the inconvenience caused to you. Our new releases will ensure that you get an enhanced UI with better experience. The screen+came mode for application window will also be released shortly.
Verified purchaser
Very poor software and the customer support was worse
I had a problem using this software as many people have, so I contacted the developers. The developers explained that they didn't really understand the app sumo deal and seemed to have overextended their offer. I couldn't get it to work and they wouldn't help me. I hope appsumo can do better due diligence or explain the process to the vendors better so this doesn't happen.
Share Clapboard
Verified purchaser
Did record one video 6-7 times, did _not_ work!
Hey, I am very dissapointed and, yeah, in a perfect world I would get a refund (but it is longer than 60 days..)
Product does not work for me. I tried to record a video, it did say "recording starts" - but then fails to upload etc.
BAD
Share Clapboard
Verified purchaser
oh...
features are dropping away from functional now.
not getting any real responses from support.
about 3 in 10 videos upload to clapboard. no, it's not my internet connection..
TL;DR
it's just too painful to want to use..
Ankit_Clapboard
May 9, 2024Hi,
We are introducing retry upload and offline download to resolve this issue.
I hope this helps. Sorry about the upload fails.
Thanks,
Ankit
Share Clapboard
Verified purchaser
Works great!
I've only used it briefly so far -- to record a single video to upload to my YouTube channel -- but it works great and I'm super happy with my purchase! Looking forward to making some more videos on this platform. Even if there are some initial bugs, this company seems like they're 100% dedicated to improvements and continuing to build an awesome product.
Share Clapboard
Verified purchaser
Bad video quality
The screen share + camera mode does not work and the camera record quality is very bad with dropped frames, sync issues, frozen images. This is not yet ready to use. Needed this, but it is not functional. Maybe it will get better. Considering a refund or waiting to see if they get any better. Great idea, poor performance.
Anchal_Clapboard
May 9, 2024Hey Sumo-ling,
We're sorry for the inconvenience caused to you. Our new releases will ensure that you get an enhanced UI with better experience. The screen+came mode for application window will also be released shortly.
Hope this helps.
Best,
Anchal
Share Clapboard