I bought this product back in March and after a day I wanted to request a refund. However, I decided against it and tried to test it out a little more.

Nothing I did worked and I contacted customer service and they weren't sure of the issue but told me to reinstall and try again.

I did and I was able to record a test video. However, recently I recorded a video for my site and everything seemed to work perfectly. Unfortunately, that was the only video.

I cannot record any other video but my activity log keeps recording that I've done it. Only the videos are nowhere on my account.

I wanted to enjoy this program and I was excited that I'd have the opportunity to create videos for my audience, but this hasn't worked well from the start of purchase.

I'm giving it a taco because I was able to create one video and the ability to brand the recorder was a nice feature. However, the process of recording a video shouldn't be this difficult.