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Member since: Dec 2020Deals bought: 649
3 stars
3 stars
Posted: Aug 14, 2023

Couldn't get it to work

The first day I was able to log in, but then unable to after that. It seems like a good concept, and visually it's nice, but after I couldn't log in. Would ask me to re-authorize the connection to my Gmail accounts, I did, and still it would redirect me back to the screen asking me to connect my accounts. Screen recording here: https://videos.dermportal.com/conversations/5fa54efd-9bc6-5f06-b2c6-956f2ef85709.

I had to refund. Seems to have promise, but in my experience and reading the other reviews, it seems to be buggy.

Founder Team
Wes_Clay

Wes_Clay

May 9, 2024

I'm sorry you were unable to log in after the first day! That's very frustrating and is certainly not the product's intended behavior.

Thank you for the screen recording, it's very helpful. May you please write into care@clay.earth, describing this issue and also providing the email address you used to create your Clay account? That will allow our team to find your account and troubleshoot the exact issue that is currently causing this problem. We can then fix it for all users.

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