While I absolutely LOVE the idea behind it for a personal, 1-on-1 networking use case, I ultimately found the app/service hard to use.

Pros:
I'm not going to go too in-depth here because the concept is self-explanatory in both its utility and its benefit. It's a fantastic idea and I commend the team for working to make this app solve the problem.

Cons:
Here are my top 5 pain points.

1) LTD Terms | To start off, I do find it concerning that the AppSumo plan isn't tied to an actual user plan, but that's a more functional concern. I applaud the company for being responsive to the questions on this topic, and since I'm not prospecting on my personal accounts (and I don't have 5,000 connections at this point ¯\_(ツ)_/¯ ), I gave it a shot.

2) Windows App | LinkedIn connections don't work without the desktop app, but the desktop app isn't very good at conveying what it's doing. After connecting LinkedIn it looks like it's hung/done/whatever. So I figured I screwed something up and tried again. Now it throws an error. Frustrating, so I waited a bit and tried again, and now I'm back to nothing again. Contacts aren't starting to appear, no notes, nothing.

Eventually, I looked for the log file (it's in AppData\Roaming\Clay\logs) to see that it's scraping contacts, 10 at a time, but it doesn't tell you. Starting over throws up errors because LI is kicking the app out with authentication errors for doing the same thing over and over. A frustration, but once I knew what it was up to, I let it run for a while, and voila-- Contacts.

3) Integrations | The list of integrations isn't sufficient for someone intent on truly connecting their whole network. I email not on Google/MS/Apple, but even though it's IMAP/CardDav/CalDav there are no sync options. Even CSV import of contacts isn't supported. I think that's a big and important shortcoming.

4) Layout | I had a hard time navigating the different features of the app. It's mostly self-explanatory, but there are functions I can't figure out after a while of trying. Ex: How do you un-archive a contact? I found it once, no more.

5) Accounts | Usernames (email addresses) are case sensitive, but the AppSumo signup process passed the email address to Clay as all lowercase. So (while I don't care about capitalization), I was dismayed to discover I created a new, second Clay account when using my email (FirstLast@) to log in since my AS account was created as firstlast@. It's an edge-case problem, but took some time to figure out.

I wish the developers all the best, I think the tool has a lot of potential. But I'm not willing to let it grow with me since even basic interactions aren't delivering the utility I need.