Great on top, not so sure underneath
At the moment Clay comes across as "the right idea", pretty high on the front-end design although basics like where to find 'Settings' aren't easy to find or navigate.
After integration with 2x Google accounts and LinkedIn, there is no progress meter on whether sync has occurred, and over an hour later no change apart from some contacts appearing from recently written outbound Gmail emails.
The two Google connections are shown twice in settings with an email and calendar icon beside them but not a contacts icon which again seems unusual considering the app is about contacts.
The strength of the idea seems to be based around updated data across your multiple contact sources having Clay as a hub. The app can then give you a sense of when your contact update their contact information or 'move address', however, the help section indicates that sources aren't regularly synced and updates may happen every few months or even a year.
When looking at connections in the settings there are no visual or text indicators of which have been synced, are in progress or when they were last synced to the app.
This seems to run counter-intuitive to the basis of Clay's primary strength about being an up-to-date picture of your relationships and which ones are current, hot, and need reconnection. I kind of felt the promise of Clay was like lead scoring for your personal relationship matrix.
Launching with a beta Windows app but not an Android app (and none in planning) to go with the web offering seems premature for this kind of application.
Hoping for better so will keep running a for longer and review.
Wes_Clay
May 9, 2024Thank you for the thorough and honest review!
Great feedback on the UX while your network builds. We've chatted as a team in the past about having a progress bar – I'll resurface it. I also appreciate your feedback about the Google icons. I'll chat with the team on that as well.
Regarding updating your contacts, we are continuously importing new contacts into Clay as you make them. For example, each day we pull in everyone you've added on LinkedIn or Facebook, or had a calendar invite with. We don't display this in Settings because it is continuous, but it's a good idea to perhaps show it.
You are correct that we do not enrich these contacts continuously, but rather on a schedule. This is due to the incredible number of contacts we track, and the costs of enriching them. I appreciate your idea of being transparent about the freshness of data. I think that could help improve the Clay experience.
Thanks for the feedback on Android, we are currently evaluating it!