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Member since: Feb 2011Deals bought: 878
3 stars
3 stars
Posted: Jul 19, 2019

Verification limit cripples account

TL;DR: ๐Ÿ‘‰ Customer service is awesome ๐Ÿ‘ but the daily limit is so crippling ๐Ÿ‘Ž that it makes this deal too hard to take advantage of to be worth the savings over alternative options.

I started by testing a small list from Drip. Since the Drip integration isn't available yet, I had to export my emails from Drip as a CSV and process them as a manual list in Clearout. Results were faily good. Consistent with other tools I tested. To take advantage of them, however, since there's no integration, I had to re-export the emails out of Clearout, then manually do a bulk operation in Drip to remove them from my list. All in all, quite a bit of time and effort just to peel ~20 bad emails out of ~870 in total.

Overall, seemed like an ok deal so I thought I'd go ahead and test my big list, which would use the native Mailchimp integration, even if it meant foregoing a possible refund if I didn't like the results... hey, what's $49, right?

However, I then proceeded to setup my primary list using their native Mailchimp integration. My list currently has a little over 17,000 members, and a single code only allows 10K verifications per day, but I thought, "no worries, I'll start half today and then do the rest tomorrow." Right?

Wrong.

Turns out, if your list is bigger than the daily limit... you CAN'T VERIFY ANY of the emails at all (natively). Attempting to verify your list will just give you an error indicating that you don't have enough verification credits. :(

So... if you have a list over 10,000 members, regardless of how many emails you may intend to verify per day, you'll either have to purchase multiple codes to increase your daily limit to a number greater than your total list size and/or you'll have to ignore the native integrations and do manual exports and imports for your list each and every time you want to verify it, manually splitting that list into incrememts smaller than your daily limit.

Of course, then you'll have to manually import and delete the bad emails, etc. For a moderately sized list, that's completely unscalable, a huge PITA, and IMO, a trememdouns oversite on Clearout's part.

Probably won't keep this one, as the overhead of actually using it will take so much time it will likely justify me just paying a more mature competitor.

Note: I probably would have only given 2 tacos, had it not been for their support. Despite my gripes with the way the service works, their customer service team is very responsive and seems to want to do whatever they can to help, short or changing the way daily verifications work.

Founder Team
Basha00464

Basha00464

May 9, 2024

Thanks for the detailed review, yes we believe and give our best to our users and our customer support will be the best, and we had to have this limitation and we believe it a fair deal while comparing it with our competition.

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