orcesQ: Hello, I am a littel confused after watching all videos and reading the offer, questions and reviews.
I have the following questions:
Can I build and deploy Unlimited chatbots for clients whitelabeld and CNAMed? I want to build and sell chatbots to clients without the need for them to access the portal (full service). The bot will be fully automated till its exhausted only then it should be transferred to the clients team to take over the chat or answer questions. Would I be abel to achieve that?
If yes Is Tier2 sufficient or do I need Tier 3?
Thanks!
Ruban_ClickConnector
May 14, 2024A: Hey SumoLing,
It looks like you have gotten wrong idea about ClickConnector. ClickConnector is a customer support platfrom. Eventhough you can build bots for support use cases, It is not a bot building platform to build unlimited bots for clients.
1) Unlimited chatbot flows for a client - Yes. Unlimited chatbots for unlimited clients - No. The deal is not for unlimited clients. Tier 3 is for 3 clients
2) No White labelling of agent portals - https://kb.clickconnector.com/articles/is-the-app-sumo-agency-plan-white-labelled-fc89e0-dc02f
3) CName is for KB. Not for the dashboard.
I hope the above clarifies your concerns.
That changes everything for.me.:). Thank you for.the clarification! One more question. Is the chat history saved per user so it can pick up where it left off, remembering past conversations and continuing to convwrsation and answer based on history, KB and AI?
Verified purchaser
Hey SumoLing👋,
Chat history is saved :-)
Be aware that Magic Assistant responses are only based from your Knowledge Documents - https://www.youtube.com/watch?v=Qgok9bvatc4&list=PLNVI4i6KZZ3n3EAsK2ujFhFf6I3CRibHl&index=13&pp=gAQBiAQB
Be sure to check how the Magic Assistant works from the AppSumo Demo video so that you understand how it works.
I watched the video and understand the KB but, still not clear. Since it remembers the chat history, I assume that the bot will pick up and continue where the conversation has left off -correct?
Verified purchaser
Hey Orcos,
You can customize the prompt to include the chat history for the context too :-) (This is optional) Be aware we use ChatGPT behind the Magic Assistant