ClickConnector Reviews

It does not work, it doesn't sync all DMs and comments, there is not much to do in the portal to troubleshoo the issue and their chat bot doesn't responds, they don't reply to emails sent to their support, and their owners don't respond to the issues when reached directly via call/whatsapp.

Highly disappointed!

This app is not for faint hearted. I regret buying this app. It is too complex. Cannot complain about the support because at the time of purchase, it was clearly mentioned that this app is not for those who need support. Even then i expected it to be slightly intuitive. Almost a year and I am still configuring this app and could not make it work.

I have been using click connector in it has my social media messages coming in, but have not been able to get the email channels working. Been waiting for things to get better, but I'm still using my original customer service platform as I have never been able to get click connector fully up and running and it doesn't do me any good to only have half of it working and need to use two platforms. Been waiting for over a month for support to answer a question and help fix the issue. The documentation doesn't help when problems occur. Can't recommend at this point in time. It would be a great product if they get the bugs worked out and the customer service would answer.

I purchased ClickConnector to check if it can be a replacement for LiveAgent(One of the Best Appsumo Deals I've purchased and am still using) since I need more agents and had a very disappointing experience. While I understand they may have had a reason to suspend my account, their communication and support were severely lacking.

Account Suspension:

My account was suspended with no prior notification or explanation. It took contacting support to even discover the issue, which we resolved within a few hours. However, despite contacting ClickConnector a week ago, my account remains suspended with no updates.

Poor Support:

The slow response times were unacceptable. It took ClickConnector 2-3 days to respond to my initial inquiries, and even after a week, my account is still unavailable. This lack of urgency would have significantly impacted my ability to support customers if I had switched from LiveAgent.

Functionality and Documentation:

Beyond the suspension issue, ClickConnector itself had several problems. Features malfunctioned, configuration proved difficult, and crucial functionalities like ticket wrapping and tag usage were unclear or non-functional.

The provided documentation, consisting mainly of high-level videos, offered little help for detailed troubleshooting. The knowledge base search proved ineffective in locating necessary information.

Conclusion:

ClickConnector's lack of transparency regarding account suspension, coupled with their poor communication and inadequate support, make them a risky choice. The limited functionality and poor documentation add to the problems. If you value responsive customer support and a well-functioning platform, I strongly recommend looking elsewhere.

Bought multiple codes of this since the software seemed good. Mostly works but customer support is absolutely pathetic. You'd be lucky to get a reply.