We have installed ClickConnector 2 weeks ago. We are trying to get the system up and running. There are plenty of features not working or not knowing how to configure.

Here a few topics:
- Ssupport tickets are not wrapped properly. You can only see part of the customer message.
- We have input plenty of documents into the knowledge base. But i do not find the information through the portal search.
- There are plenty of different tags (customer tags, message tags, conversation tags). But when you need them to run actions or reports, they are not available (!). So what' the purpose of using them ?
- No documentation found how to use the ticket types.
.... and many more.

Documentation is very high level (videos) but does not help if you need to to get into the details. Their knowledge base documentation is also poor, which is actually the core if their business. I can't find what i am looking for.

We tried a few time to contact the customer support via their chatbox. But have never got any response. My last attempt was an email.

At this stage, i would not recommend the tool.