Name: Decent tool with horrible support
Item: ClickConnector
Rating: 1
Author: oreo

Group

Software

Customer experience

Sub category

Customer support

Product tag

Best for

Ecommerce

Marketers

Alternative to

Help Scout

Intercom

Zendesk

Integrations

Facebook

Instagram

Shopify

WordPress

Zapier

Operating system

Browser-based

Features

Allows Existing Accounts

Connect channels to inbox (Facebook Messenger, Instagram, WhatsApp, live chat, and emails)

Unlimited history, chat triggers, and contacts

Manage Facebook and Instagram comments and reply directly to them

All future Team (Tier 1) and Team+ (Tiers 2 and 3) Plan updates

If Plan name changes, deal will be mapped to the new Plan name with all accompanying updates

No codes, no stacking—just choose the plan that’s right for you

You must activate your license within 60 days of purchase

Ability to upgrade or downgrade between 3 license tiers

Available for new ClickConnector users and returning AppSumo purchasers

Previous AppSumo customers who purchased ClickConnector can upgrade their license to increase their feature limits

ClickConnecter branding removal occurs on chat widgets and portals

Optional add-on: Additional agent seats for $39 per user monthly

Company LinkedIn

Twitter

The 'Why' Behind Our AppSumo Launch

YouTube

Help Center

FAQs

Roadmap

Founder's LinkedIn

From the founder

Company and product FAQs

<h4 class=""><b>ClickConnector is an AI-powered customer support platform that empowers your team with knowledge bases, chatbots, and omnichannel chats.</b></h4>

<p><div id="pdp-story-inline-video" class="story-inline-video"><iframe
  id="clickconnector-vid"
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  allowfullscreen
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</div></p>

<p>ClickConnector lets you <b>manage all your inboxes in one place</b>, accessing messages from Facebook, Instagram, WhatsApp, chat widgets, and emails.</p>

<p>From automations to notifications, there are tons of advanced features that help you<b> collaborate while offering top-notch support</b>.</p>

<p>You’ll get message scheduling and presets, follow-up and reply flagging, automatic translations, and writing assistance to <b>speed through customer interactions.</b></p>

<p>Too busy to handle something yourself? You can<b> transfer chats between team members</b> to provide the support your customers need.</p>


<p>
        <div
          class="story-img-container open-carousel-modal-on-click"
          data-story-image-id="clickconnector-1"
        >
            <img
                class="story-inline-image z-depth-2"
                src="https://appsumo2-cdn.appsumo.com/media/stories/images/clickconnector-1.png?optimizer=gif"
                alt="Unified inbox"
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    </p>


<h5 class="" style="text-align: center; "><i>Access messages across communication channels from one inbox.</i></h5><p><b>Deliver awesome customer experiences</b> by teaching an AI assistant everything there is to know about your business.</p>

<p>You can train the AI on your website, knowledge base, and brand, so it can<b> instantly send relevant replies</b> to any queries.</p>

<p>The AI assistant can even reference API docs and include images in its magic replies, which helps customers feel like they’re in expert hands.</p>

<p>And thanks to the no-code chat builder, it’s a cinch to <b>create any conversation flow</b> that fits the needs of your organization and your customers.</p>

<p>
        <div
          class="story-img-container open-carousel-modal-on-click"
          data-story-image-id="clickconnector-2"
        >
            <img
                class="story-inline-image z-depth-2"
                src="https://appsumo2-cdn.appsumo.com/media/stories/images/clickconnector-2.png?optimizer=gif"
                alt="Conversation flow"
                srcset="https://appsumo2-cdn.appsumo.com/media/stories/images/clickconnector-2.png?width=495&optimizer=gif 450w,
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                         https://appsumo2-cdn.appsumo.com/media/stories/images/clickconnector-2.png?width=935&optimizer=gif 850w"
                sizes="(min-width: 950px) 1045px, 100vw"
                width="850" height="500"
                loading="lazy"
            />
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              aria-hidden="true"
              focusable="false"
              data-prefix="fas"
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              xmlns="http://www.w3.org/2000/svg"
              viewBox="0 0 512 512"
              class="hover-mag-glass svg-inline--fa fa-search-plus fa-w-16"
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                  fill="currentColor""
                  d="M304 192v32c0 6.6-5.4 12-12 12h-56v56c0 6.6-5.4 12-12 12h-32c-6.6                   0-12-5.4-12-12v-56h-56c-6.6 0-12-5.4-12-12v-32c0-6.6 5.4-12 12-12h56v-56c0-6.6 5.4-12                   12-12h32c6.6 0 12 5.4 12 12v56h56c6.6 0 12 5.4 12 12zm201 284.7L476.7 505c-9.4 9.4-24.6                   9.4-33.9 0L343 405.3c-4.5-4.5-7-10.6-7-17V372c-35.3 27.6-79.7 44-128 44C93.1 416 0 322.9 0                   208S93.1 0 208 0s208 93.1 208 208c0 48.3-16.4 92.7-44 128h16.3c6.4 0 12.5 2.5 17 7l99.7                   99.7c9.3 9.4 9.3 24.6 0 34zM344 208c0-75.2-60.8-136-136-136S72 132.8 72 208s60.8 136 136 136                   136-60.8 136-136z"
                />
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        </div>
    </p>


<h5 class="" style="text-align: center; "><i>Train an AI assistant to provide excellent customer support.</i></h5><p>With ClickConnector, you can<b> create self-service portals in one click</b>—or just a few clicks if you want to customize the colors, text, and SEO.</p>

<p>You can host help centers on your own domain and even <b>embed your self-service portal in a live chat widget</b>.</p>

<p>Plus, you’ll be able to organize your support articles in collections to make them easy for customers to navigate, search, and access.</p>


<p>
        <div
          class="story-img-container open-carousel-modal-on-click"
          data-story-image-id="clickconnector-3"
        >
            <img
                class="story-inline-image z-depth-2"
                src="https://appsumo2-cdn.appsumo.com/media/stories/images/clickconnector-3.png?optimizer=gif"
                alt="Help center"
                srcset="https://appsumo2-cdn.appsumo.com/media/stories/images/clickconnector-3.png?width=495&optimizer=gif 450w,
                         https://appsumo2-cdn.appsumo.com/media/stories/images/clickconnector-3.png?width=654&optimizer=gif 595w,
                         https://appsumo2-cdn.appsumo.com/media/stories/images/clickconnector-3.png?width=935&optimizer=gif 850w"
                sizes="(min-width: 950px) 1045px, 100vw"
                width="850" height="500"
                loading="lazy"
            />
            <svg
              aria-hidden="true"
              focusable="false"
              data-prefix="fas"
              data-icon="search-plus"
              role="img"
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              viewBox="0 0 512 512"
              class="hover-mag-glass svg-inline--fa fa-search-plus fa-w-16"
            >
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        </div>
    </p>


<h5 class="" style="text-align: center; "><i>Create custom self-service portals in a few clicks, with or without code.</i></h5><p>For the cherry on top, ClickConnector<b> gives you real-time insights into site visitors</b>, including their origin, current page, device, and visit duration.</p>

<p><b>Send visitors personalized messages</b> to invite them to chat and lead them through your sales funnel.</p>

<p>You’ll even be able to <b>update customer profiles automatically</b> as you capture form submissions and browsing activity.</p>

<p>This platform<b> integrates with Shopify, Zapier, WordPress</b>, and more to access all your customer details in one place.</p>

<p>
        <div
          class="story-img-container open-carousel-modal-on-click"
          data-story-image-id="clickconnector-4"
        >
            <img
                class="story-inline-image z-depth-2"
                src="https://appsumo2-cdn.appsumo.com/media/stories/images/clickconnector-4.png?optimizer=gif"
                alt="Live insights"
                srcset="https://appsumo2-cdn.appsumo.com/media/stories/images/clickconnector-4.png?width=495&optimizer=gif 450w,
                         https://appsumo2-cdn.appsumo.com/media/stories/images/clickconnector-4.png?width=654&optimizer=gif 595w,
                         https://appsumo2-cdn.appsumo.com/media/stories/images/clickconnector-4.png?width=935&optimizer=gif 850w"
                sizes="(min-width: 950px) 1045px, 100vw"
                width="850" height="500"
                loading="lazy"
            />
            <svg
              aria-hidden="true"
              focusable="false"
              data-prefix="fas"
              data-icon="search-plus"
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              viewBox="0 0 512 512"
              class="hover-mag-glass svg-inline--fa fa-search-plus fa-w-16"
            >
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                />
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        </div>
    </p>


<h5 class="" style="text-align: center; "><i>Monitor website visitors in real time and turn traffic into conversions.</i></h5><p>When you’re using smart technology, giving your customers the right answers is a piece of cake. (<i>“Mmm, the sweet taste of success—I mean, support.”</i>)</p>

<p>That’s why ClickConnector is packed with powerful AI tools that help you deliver five-star customer experiences with just one platform.</p>

<p>Keep your support top-tier.</p>

<p><b>Get lifetime access to ClickConnector today!</b></p>

Use this AI-powered support platform to improve your customer experience across channels

ClickConnector

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